Mosh

Many thanks @TrevorHarris

Hello Our users are reporting that they've recently started noticing that amendments to the summary are not updating within the cards on the board. Has anyone else noticed this? Kind regards Mosh

Thank you @Steve Giller

Thank you for your response Steve and for providing your opinions. I'll consider adapting our form as a workaround in hope of a more elegant solution in the future. Kind regards Mosh

Hello Currently when our users are searching for an item within a simple list using the "Dynamic drop down select box" they click on the field which then returns a limited drop down list. Not realising that they need to search within the search box to return relevant items, they select "Other". This is resulting in tickets being logged as "Other" when the correct option exists. I would like to propose that the default list is removed and a drop down list is only shown once the user types within the search box. Thank you for your consideration. Kind regards Mosh

I would be very grateful if I could get an answer to this - would be very helpful. Thanks Steve

Thanks Steve I did notice that but it isn't easy to do analysis like this. I'll assume from your response that the answers to both my questions is no.

Hi I'm looking to do some analysis on the average amount of time a type of request spends in a given team. Is the time spent data from Request Insights stored in a table somewhere? The h_itsm_request_team_assignment table has the h_assignment_timestamp column which tells us when the request was assigned to that team. Would it be possible to add a column which captures the timestamp for any forward assignment? Many thanks Mosh

@TrevorHarris could we please have an ETA on when the patch is scheduled for release. We're also seeing more of our internal customers being impacted by this. Kind regards

We're also seeing the same issue

Hi One of our users has reported that some of their report instances/history have been removed. Oddly it has kept some older report instances. Is there anything that might be running in the background that would cause this? Kind regards Mosh

Selecting a date close to the "To" date and then manually altering it is working for us.

Our users are also having this problem

Hi I'm having trouble logging into the success portal. This is the landing page I see. I'm unable to enter my logging in details. Is anyone else seeing the same? Thanks Mosh C

Hi Many of us are finding that when initially searching for Co-Workers using Global Search we're not seeing any results. The space between the searched for term is replaced replaced by "%20". It does however start to work when removing the "%20" and performing the search again. Every subsequent search then works fine until the Global Search type (Contacts, Requests etc.) is changed. Could this please be looked into? Many thanks Mosh