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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,497 topics in this forum

  1. List option on Simple Lists

    By Adrian Simpkins,
    • 4 replies
    • 925 views

  2. Auto Tasks for Asset Entity

    By Daniel,
    • 3 replies
    • 911 views

  3. "Raise New" problems

    By chrisnutt,
    • 15 replies
    • 1.9k views

  4. Problem Management - additional standard field - Replication Steps

    By Martyn Houghton,   
    • 0 replies
    • 541 views

  5. Can't change folder where emails are archived

    By Mette Petersen,   
    • 12 replies
    • 1.3k views

  6. Attachments within the resolve action

    By dwalby,
    • 19 replies
    • 2.6k views

  7. "Known Error" Process - No Resolve Option

    By JAquino,
    • 1 reply
    • 822 views

  8. New Service Manager UI

    By Michael Sharp,
    • 17 replies
    • 2.1k views

  9. Service Subscriptions

    By Jeremy,
    • 9 replies
    • 1.3k views

  10. Team Variable

    By 7oaks,
    • 6 replies
    • 1.1k views

  11. View Dashboard Request Category

    By Brhow,
    • 3 replies
    • 846 views

  12. Unable to generate report based on authorised cases

    By wfmike,
    • 5 replies
    • 1.2k views

  13. Service Notifications - Email (No-Reply)

    By Stephen.whittle,   
    • 4 replies
    • 1k views

  14. Role Required for Editing Task Assignment?

    By Ben Maddams,
    • 1 reply
    • 735 views

  15. Email Routing - Raise New Request

    By Malcolm,
    • 1 reply
    • 752 views

  16. Service Manager - Time not being record when returning to dormant session

    By Martyn Houghton,   
    • 1 reply
    • 742 views

  17. Previous Report History

    By Joyce,
    • 1 reply
    • 4.6k views

  18. Be able to format resolution emails - HTML style formatting

    By Jamie Talbot,
    • 2 replies
    • 811 views

  19. Suspend Nodes

    By Adnan Zamurred,
    • 1 reply
    • 853 views

  20. Changing customer in a bpm from prog cap answer

    By Gareth Watkins,
    • 3 replies
    • 917 views

  21. Change analyst button?

    By Guest Paul Alexander,
    • 1 reply
    • 859 views

  22. Agent request logging

    By AndyGilly,
    • 13 replies
    • 1.6k views

  23. URL on Dashboard

    By Alisha,
    • 9 replies
    • 1.6k views

  24. Sub Status Settings - Portal Update

    By Jeremy,   
    • 11 replies
    • 1.4k views

  25. Time-based business process decisions

    By Lee Jones,
    • 4 replies
    • 851 views
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