dwalby Posted February 22, 2018 Share Posted February 22, 2018 Hi all, Is there anyway to enable the capability to add attachments to the resolution action? As a scenario example, we receive requests to retrieve documents and files from a legacy system, we'd like to be able to attach the required document and resolve in the same action. Thanks in advance 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted February 22, 2018 Share Posted February 22, 2018 Hi @dwalby Thanks for your post. We do have a change in our development backlog for this requirement. I'll be sure to add you to the change and we will update this post once it is scheduled. Regards, James Link to comment Share on other sites More sharing options...
samwoo Posted February 22, 2018 Share Posted February 22, 2018 +1 - could I be added to this too? Link to comment Share on other sites More sharing options...
dwalby Posted February 23, 2018 Author Share Posted February 23, 2018 Thanks @James Ainsworth Link to comment Share on other sites More sharing options...
Martyn Houghton Posted February 23, 2018 Share Posted February 23, 2018 +1 for us as well, with the ability to add attachments to the resolution email templates. Cheers Martyn 1 Link to comment Share on other sites More sharing options...
Lyonel Posted February 23, 2018 Share Posted February 23, 2018 +1 here too 1 Link to comment Share on other sites More sharing options...
samwoo Posted February 23, 2018 Share Posted February 23, 2018 3 hours ago, Martyn Houghton said: ability to add attachments to the resolution email templates. This as well +1 1 Link to comment Share on other sites More sharing options...
Dan Munns Posted February 23, 2018 Share Posted February 23, 2018 +1 from me 1 Link to comment Share on other sites More sharing options...
Kelvin Posted February 23, 2018 Share Posted February 23, 2018 +1 here too 1 Link to comment Share on other sites More sharing options...
m.vandun Posted February 23, 2018 Share Posted February 23, 2018 +1 1 Link to comment Share on other sites More sharing options...
Dave Read Posted February 23, 2018 Share Posted February 23, 2018 me too please 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted February 23, 2018 Share Posted February 23, 2018 Thanks for your posts. I will make sure that you are all added to the change. Regards, James Link to comment Share on other sites More sharing options...
Adambingley Posted November 19, 2019 Share Posted November 19, 2019 On 2/23/2018 at 6:54 PM, James Ainsworth said: Thanks for your posts. I will make sure that you are all added to the change. Regards, James Hi James, Has this been added as a feature yet, if not, when can we expect this change? Thanks Adam Link to comment Share on other sites More sharing options...
HHH Posted November 19, 2019 Share Posted November 19, 2019 +1 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted November 20, 2019 Share Posted November 20, 2019 On 11/19/2019 at 1:36 AM, Adambingley said: Has this been added as a feature yet, if not, when can we expect this change? Hi Adam, This change is still in our backlog and not yet currently scheduled. I'll be sure to update this post when this changes. Link to comment Share on other sites More sharing options...
Adambingley Posted November 22, 2019 Share Posted November 22, 2019 On 11/20/2019 at 11:36 PM, James Ainsworth said: Hi Adam, This change is still in our backlog and not yet currently scheduled. I'll be sure to update this post when this changes. Thanks James - it will make our customers happy. at present, they get two emails one form the resolutions and one from the email if an attachment is required. Link to comment Share on other sites More sharing options...
Alisha Posted November 22, 2019 Share Posted November 22, 2019 +1 for us as well please. Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted May 26, 2020 Share Posted May 26, 2020 Hi all, We have transitioned from SupportWorks to Service Manager. However when resolving a request within SupportWorks we were able to add an attachment to the Resolution. I don't think this is something we can do within Hornbill, but I wanted to double check and see if there are any options I may have missed at all? Currently we send our Resolution text out using an email template. I know we could manually send an email out to the Customer with the attachment, but I was looking to be able to have an option perhaps on the Resolved tab to add an attachment? Would this even be possible? Many thanks ! Link to comment Share on other sites More sharing options...
Steve Giller Posted May 26, 2020 Share Posted May 26, 2020 @Adrian Simpkins I have added your request to this exisiting thread as we have a change in the backlog and this should get you added to it. 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted May 26, 2020 Share Posted May 26, 2020 Hi Steve Ah brilliant to hear, I did search before posting, but guess I didn't hit the right key words! I will keep an eye out for this change Many thanks as always Link to comment Share on other sites More sharing options...
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