Jump to content

Attachments within the resolve action


Recommended Posts

Hi all,

Is there anyway to enable the capability to add attachments to the resolution action?

As a scenario example, we receive requests to retrieve documents and files from a legacy system, we'd like to be able to attach the required document and resolve in the same action.

Thanks in advance


  • Like 1
Link to comment
Share on other sites

  • 1 year later...
On 11/20/2019 at 11:36 PM, James Ainsworth said:

Hi Adam,

This change is still in our backlog and not yet currently scheduled.  I'll be sure to update this post when this changes.

Thanks James - it will make our customers happy. at present, they get two emails one form the resolutions and one from the email if an attachment is required.

Link to comment
Share on other sites

  • 6 months later...

Hi all,

We have transitioned from SupportWorks to Service Manager. However when resolving a request within SupportWorks we were able to add an attachment to the Resolution. 

I don't think this is something we can do within Hornbill, but I wanted to double check and see if there are any options I may have missed at all? Currently we send our Resolution text out using an email template. I know we could manually send an email out to the Customer with the attachment, but I was looking to be able to have an option perhaps on the Resolved tab to add an attachment? Would this even be possible?

Many thanks !

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...