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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,519 topics in this forum

  1. Time Spent to be included in Timeline

    By Martyn Houghton,   
    • 3 replies
    • 896 views

  2. Portal Bulletin Configuration

    By aykut.boyraz,   
    • 6 replies
    • 1.3k views

  3. Report on Unread Notifications

    By Michael Sharp,
    • 3 replies
    • 759 views

  4. Users unable to reopen a call in Resolved Status

    By Adrian Simpkins,
    • 8 replies
    • 1.8k views

  5. Trigger an adhoc BPM from a button

    By Frank Reay,
    • 3 replies
    • 899 views

  6. Star Rating on Feedback Questions

    By Michael Sharp,
    • 4 replies
    • 949 views

  7. Unable to add auto task to custom button

    By HGrigsby,
    • 5 replies
    • 1.1k views

  8. Service Manager Reporting Issues

    By Adambingley,
    • 10 replies
    • 1.4k views

  9. Can you BCC: using the email automation node

    By nasimg,
    • 2 replies
    • 728 views

  10. Is it possible to remove Impacted and Interested Contacts?

    By mojahidm,
    • 2 replies
    • 800 views

  11. Is it possible to view the Catalog Items a Contact is Subscribed to?

    By mojahidm,
    • 4 replies
    • 1k views

  12. Email - Apply to Request - Include CC: address in Timeline update

    By Martyn Houghton,   
    • 11 replies
    • 1.6k views

  13. To be able to view the Catalog Items a Contact is Subscribed to?

    By mojahidm,
    • 0 replies
    • 607 views

  14. Add all subscribed to a service as impacted on major incident

    By HHH,
    • 1 reply
    • 845 views

  15. User Availability Reports?

    By Josh Bridgens,
    • 13 replies
    • 2k views

  16. Error when workflow is sending an email

    By AndyGilly,
    • 2 replies
    • 790 views

  17. Can't See On Hold Reasons

    By Michael Sharp,
    • 5 replies
    • 1.5k views

  18. Custom Field formatting

    By Jeremy,   
    • 13 replies
    • 1.7k views

  19. Scheduled calls in Service Manager

    By 7oaks,
    • 3 replies
    • 791 views

  20. SLA Target - Escalation Events

    By Clive Broad,
    • 5 replies
    • 1.4k views

  21. Manage custom buttons not showing all buttons

    By Alberto M,
    • 3 replies
    • 931 views

  22. User Availability List - Can I add to it?

    By Ann-MarieHolloway,
    • 1 reply
    • 784 views

  23. Asset devices' history

    By Giuseppe Iannacone,
    • 4 replies
    • 964 views

  24. Service Manager User Report

    By Leah,
    • 1 reply
    • 786 views

  25. Assets substate status wrong

    By Nikolaj,
    • 4 replies
    • 896 views
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