Mette Petersen

@Robert Charlton

@Robert Charlton

@Robert Charlton

@Robert Charlton

@Victor thanks for the update and for your help to date . We will indeed check that the customer and analyst aren't the same during our testing! I am handing over to @Robert Charlton.

@Miro OK sounds great! We will test it again after release. Thank you!

@Deen @7oaks We are experiencing the same issue. I wrote a customer facing update yesterday and received the mail. I then did some more tests this morning, and no mails were sent. I tried from the same request as yesterday and also from new tickets but no mail. The mail from yesterday is in the sent folder but nothing for today and nothing blocked in outbound.

Hi @Miro My colleague still question the issue and he uses firefox. I have tried again in Edge and it works fine so it is definitely a browser issue.

@Victor yes I was trying to fix the error in the Manage Executed Processes. Here is further information about the error.

@Miro thanks for this. I have just tried in Chrome (we usually use Edge) and it works. I then tried going to Edge again and it works as well- very strange. I will check with my colleague who reported the problem this morning and see if he still has issues. Thanks again.

@Miro We saw that the Starts On is now available in the activity templates which is great and we have selected it so it defaults in the activity. However, when we actually go to fill in Starts on details, we can only populate the date. When we try to put in a time, the Starts On field disappears again. When we try to pick a time, the starts on field disappears Can you have a look? Thanks, Mette

Good morning! Busy morning for us with BPM errors :-s I am looking at a failed BPM BPM20200529000002 It is stuck at 'Get Card Info'. I have compared this with a similar node in another stage and cannot see why the BPM gives an error here. Can you help? Thanks!

@Victor on that note, it doesn't look like I can correct the failed processes. For any other requests that have used this process and have not reached that node yet, is there anyway I can correct the problem before it reaches the node or is it a case of telling people to not let that particular task expire?? Thanks again! Mette

@Victor Good morning! I think I have understood what goes on! I have another request which has failed using a different process and there is a cancelled task. The cancelled task is a parallel task to where we have the error. The error is because we have a node with outcomes and expiry followed by a decision node. There is no goto for the expiry and therefore the process fails and I am assuming that the system then cancels the parallel process node. Example is 733 in our instance. Let me know if this makes sense to you.

HI there, Our Service Desk uses activity templates to put entries onto the calendar. They do not complete the tasks so that they have the flexibility of moving the entries to different days/times if needed. If an intervention is cancelled, they have no way of deleting the entry from the calendar and need to go through admin to do this. I was thinking of setting up a role so that the Service Desk analysts can do this themselves. Is it possible to set up such a role? I have checked the roles under Service Manager and don't really see any relevant application or system rights that I can use to delete calendar entries. Thanks for your input!