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Found 9 results

  1. Hi, I think this is a really silly question but I can't seem to find how to make the Timesheet Manager icon appear on the right-hand panel - we have icons for bookmarks, conversations and activities but not Timesheet Manager. We use Timesheet Manager with Service Manager but can't see where this gets set. Is someone able to advise, please? Thanks Lauren
  2. Hi, I have a few queries regarding the categories in Timesheet Manager: 1) We need our system administrators to have permission to edit existing categories that haven't been created by them. Currently, it seems only the creator (owner) can edit/delete them. Is this possible? 2) I believe that anyone who is listed as a Team Leader or Manager in their respective team has the ability to create categories. We want all staff within IT to be using the same categories, therefore need to remove the ability for Team Leaders or Managers to create their own categories. A way round this would be to mark everyone as a Member of their teams, rather than Team Leader or Manager. However, I think this means that they'll no longer be able to view the timesheets of their staff within the Reports area of Timesheet Manager. How can we get round this, as we still want managers to view their staff members' timesheets? Thanks Lauren
  3. Hi, I am trying to capture the time spent logging a request in timesheet manager, but can't seem to find out how to do it. Has anyone set this up in the past and using it? thanks Darren
  4. Linked to the post at the bottom of this one, can the Time Sheet option on the Shared Mailbox be enabled so that we can also record the time spent against raising new requests and applying updates from the shared mailbox on to Service Manager requests? The options is there but does not seem to function or setup. Cheers Martyn
  5. Hi When adding time retrospectively, is there a way to link it to an entity? We've recently had a major incident and, understandably, our engineers are focused on returning service rather than updating the incident record at the exact time. Within a users' timesheet, they can add retrospective time and select the relevant categories but cannot link it to a request or asset. Is this something that could be added if it isn't possible already? Thanks Lauren
  6. Good afternoon We have an issue with a widget on a report that is not adding the call details of a call that they have worked on (and added time) where they are not the owner of that call. The technician can see the time that they have added to the call is shown in their 'My timesheets' and the call itself shows their time too but the call details are not displayed in the widget. The widget component to gather the accumulated technician data is: select h_pk_reference as 'Call No', h_summary as 'Summary', h_datelastmodified as 'Last Modified', h_withinfix as 'Status' from h_itsm_requests where h_status IN ('status.open') AND h_ownerid = 'AVAUG' AND h_datelastmodified >= CURDATE() The report then uses the following: select h_minutes, h_update_time from h_timesheet_values where h_member='AVAUG' order by h_update_time Looks like the update field (h_update_time) on h_timesheet_values is not being updated. @Hornbill Support Team - Where are we going wrong please? See attached Regards, Andrew cc: @Geoff Soper @Ann-MarieHolloway SR00027821.docx
  7. When using timesheet manager, would it be possible to automatically add the scheduled meeting duration to a timesheet. i.e. If I had a meeting booked from 13:00 - 14:00, when I mark complete it already had 1 hour in the duration. If the meeting was less or more, I could adjust, but it would be good if it picked up the planned meeting duration thanks Darren
  8. Hi When trying to use timesheet manager to capture email activity, I seem to have hit an issue. I have set a default category for email in Timesheets > Manage default categories. However, when replying to an email the default category is not being selected. The timer starts automatically, which is great, but the default category isnyt being applied. Any ideas? @Daniel Dekel? Thanks, Darren
  9. Morning, we have added the Timesheet Manager app to our Organisation but it will not allow me to add the User rights to a user as it says Error2No rights on application com.hornbill.timesheetmanager any advise on where we are going wrong?
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