Lee Jones Posted May 11, 2020 Share Posted May 11, 2020 I'd like to add some time-based decisions to our incident response flow. Our Service Desk is open from 08:30 - 18:30 on weekdays, and I would like a different email notification sent to the customer depending on whether they raise a ticket via email 'in-hours' our 'out-of-hours'. Is there an option to do this? It's achievable? Many thanks in advance. Link to comment Share on other sites More sharing options...
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