Alberto M Posted May 21, 2020 Share Posted May 21, 2020 Hello. Having the ability to set the change requests to be raised through the service portal in Service Manager – turning on the guest.servicemanager.portal.additionalRequestTypes.change setting in the Service Manager – we are planning to have some services with catalog items where we want the change requests to be raised directly by users and for them to have access to it in the service portal, as this setting seems to be designed for. While configuring these catalog items, I cannot find where to setup the customer feedback for the change requests. It seems that change requests are not supposed to have feedback from the users - which I understand if they weren't available to be raised by users - but, if they are being allowed to be raised in the service portal, wouldn't it be logical that it was possible for user-created change requests to allow feedback? Regards, Alberto Link to comment Share on other sites More sharing options...
Deen Posted May 21, 2020 Share Posted May 21, 2020 The documentation states that Feedback can be enabled per request type (Incidents and Services Requests) and per service where it is required. https://wiki.hornbill.com/index.php/Customer_Feedback This seems to suggest unfortunately that feedback is only available for these two request types. Link to comment Share on other sites More sharing options...
Alberto M Posted May 22, 2020 Author Share Posted May 22, 2020 Thanks, @Deen But I believe that this has been defined when the option to set CH visible to the service portal was not available. Now, that it's available for some time, I think it would make sense to allow the same for CH. Could this be set as an enhancement to the application? Link to comment Share on other sites More sharing options...
Deen Posted May 22, 2020 Share Posted May 22, 2020 @Alberto M I can see why you would need this in your instance. I'll discuss this internally to see if this can be considered. 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted May 22, 2020 Share Posted May 22, 2020 Hi Alberto, This was also raised here We do have a change in our backlog to add Feedback as an option for Change Requests. I've added your interest to the change and I'll update this post as it progresses. Regards, James 2 Link to comment Share on other sites More sharing options...
Alberto M Posted June 30, 2020 Author Share Posted June 30, 2020 Hi @James Ainsworth. Are there any news about this? Any deadline? Cheers 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted June 30, 2020 Share Posted June 30, 2020 Hi Alberto, This change is still in the backlog and not yet scheduled. We will continue to assess the change and I'll let you know if there is any progress. Regards, James 1 Link to comment Share on other sites More sharing options...
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