Adrian Simpkins Posted June 27, 2020 Share Posted June 27, 2020 Hi, My apologies but I am sure I have posted about this previously but could not locate it in my history! On SupportWorks we had the ability to configure a small warning message pop up window that we could associate to our VIP / Executive Team Members which was extremely useful for highlighting the importance of the request when ever an Analyst accessed the request. I believe when I raised it previously I was advised this is not possible in Service Manager, so I wanted to ask if it is something that can be / is being looked at as an enhancement please? It would be really useful as a visual reminder to our Analysts as they are missing this even though it is detailed in the Customer's details. Many thanks ! Link to comment Share on other sites More sharing options...
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