Warning Pop Up Window for VIP / Executive Staff

[Adrian Simpkins]

Hi,

My apologies but I am sure I have posted about this previously but could not locate it in my history!

On SupportWorks we had the ability to configure a small warning message pop up window that we could associate to our VIP / Executive Team Members which was extremely useful for highlighting the importance of the request when ever an Analyst accessed the request. I believe when I raised it previously I was advised this is not possible in Service Manager, so I wanted to ask if it is something that can be / is being looked at as an enhancement please? It would be really useful as a visual reminder to our Analysts as they are missing this even though it is detailed in the Customer's details.

Many thanks !

[Guest Ehsan]

@Adrian Simpkins,

We're currently implementing a feature that provides the option to add Notices to a Request, this can be achieved automatically (i.e. via the BPM) or manually. This is on our 90-day development window and we're hoping to make it available in the coming weeks.

Ehsan

[Adrian Simpkins]

Hi Ehsan

Thanks, sounds interesting, I will watch for news - anyway to associate the Notice to a User as well or is it just manual association / via a BPM? Ideally want it to auto trigger on a targeted group of Users

[James Ainsworth]

What you should be able to do is if you use one of the custom fields on a user to specify that they are a VIP,  the BPM of a request can check for this value and automatically add a notice to the request.  This will put a very visible banner across the top of the request to make sure it isn't missed when someone views the request. 

[Adrian Simpkins]

Hi James, thanks, that sounds great, I look forward to seeing it live!