Attachments not included when raising a new request from e-mail

[RobW]

Hiya, we've come across an odd issue with Hornbill service manager where when raising  a new request from e-mail that any attachments aren't included - have been able to replicate this myself a couple of times now with carious attachment types. There's been no changes made to the associated progressive captures or business processes (disclaimer - that I know of......have checked and I don't think so).

This was first noticed late last week so we've only gotten around to replicating this issue late yesterday and then again today - not sure if it's related to the update to build 1958 as the timing would match (or just be a concidence).

Has anyone else noticed this or do I have a bit more digging to do on our environment?

Thanks!

[Nanette]

@RobW

This is a known defect, which has been fixed in this Service Manager update: 

 

 

Many thanks, Nanette

[RobW]

Thanks @Nanette I've literally just seen that there was an update available for Service Manager in the last few minutes!