John C Posted July 2, 2020 Posted July 2, 2020 @Victor (Offline) Hello, I have a user who cannot log onto Hornbill and never has, I have reset her password in her profile on hornbill too but to no avail, can you assist please? I logged in as her using below link: https://admin.hornbill.com/eieng/lib/saml/auth/simplesaml/module.php/core/loginuserpass.php?AuthState=_406f6a11514c167e29a231e38607959465bd907f42%3Ahttps%3A%2F%2Fadmin.hornbill.com%2Feieng%2Flib%2Fsaml%2Fauth%2Fsimplesaml%2Fmodule.php%2Fcore%2Fas_login.php%3FAuthId%3DESP%26ReturnTo%3Dhttps%3A%2F%2Fadmin.hornbill.com%2Feieng%2F%3FESPBasic%3Dtrue Getting below error and the user in question is francoise@e-i-eng.com
James Ainsworth Posted July 2, 2020 Posted July 2, 2020 Hi John, The first thing to look at is to see if the account is suspended. I believe the default to automatically unlock a suspended account is 30 minutes, but you may want to look at the settings here...
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