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Lyonel

Need a way to reassign ownership of snippets

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Hi,

Following the departure of a colleague, we need to change the owner of a snippet... But I cannot figure out how. Any ideas?

Thanks!

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Hi @Lyonel,

Unfortunately there is no User Interface to provide this option. Snippets are held in h_itsm_snippet table, where h_ownerid column stores the Id of the owner - Could perhaps achieve this through a SQL update. We could introduce an option in the Snippets for an admin to see all Snippets in the system and make ownership changes as required.

Ehsan

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@Ehsan

We have the same issue as @Lyonel and need adjust the ownership of shared snippets, so would appreciate the option for an admin to do this through the UI.

Cheers

Martyn

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@Lyonel not quite the option to change owner but i believe a user with the Service Desk Admin role can both edit and delete All Snippets 

Other users would have a read only view of snippets they didn't create themselves, but SD Admin could edit, or delete those of any user which need amending or removing

Maybe this will help in the short term with managing snippets?

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@Steven Boardman We have this issue too, even though you can click into the snippets you cannot edit them and I have the role Service Desk Admin on my account and superuser etc.

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+1 This would be really useful for us.

Do you have an update on this please @Steven Boardman? Is the story to allow those with the Service Desk Admin role to edit/delete snippets?

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+1

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+1 for me too, need some method of removing unwanted snippets from Users who have left

Thanks !

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We have a leaving user who has created and shared many snippets which we use in our daily workflows. It transpires that there is no way to reassign the ownership of these snippets and as a result we woudl not be able to manage them or share with new joiners etc.

We need a way for someone to be able to take over the ownership of the snippet.

 

Regards

 

Keith

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@Keith I've merged your post to this existing one, and added you to the change we have in the backlog.

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