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Need a way to reassign ownership of snippets


Lyonel

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Hi @Lyonel,

Unfortunately there is no User Interface to provide this option. Snippets are held in h_itsm_snippet table, where h_ownerid column stores the Id of the owner - Could perhaps achieve this through a SQL update. We could introduce an option in the Snippets for an admin to see all Snippets in the system and make ownership changes as required.

Ehsan

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@Lyonel not quite the option to change owner but i believe a user with the Service Desk Admin role can both edit and delete All Snippets 

Other users would have a read only view of snippets they didn't create themselves, but SD Admin could edit, or delete those of any user which need amending or removing

Maybe this will help in the short term with managing snippets?

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We have a leaving user who has created and shared many snippets which we use in our daily workflows. It transpires that there is no way to reassign the ownership of these snippets and as a result we woudl not be able to manage them or share with new joiners etc.

We need a way for someone to be able to take over the ownership of the snippet.

 

Regards

 

Keith

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 @Alisha @Paul Alexander @Sean Teehan @Keith @HGrigsby @Aaron Summers @Martyn Houghton @Lyonel @Jeremy @m.vandun @Adrian Simpkins @samwoo

The ability to change the owner of a snippet was made available in the Service Manager update yesterday 

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As mentioned in the wiki details below, you will need the Service Desk Admin role, but you will then be able to both change the owner, and have an option to make yourself the owner of snippets owned by other users.

https://wiki.hornbill.com/index.php/Snippets

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