Vikki Cameron

Hi @Daniel Dekel I've been looking at the recent change Hornbill did:- New Update: Hornbill Core UI (1679) Accessibility - Added High Contrast Theme and moved the switch to the user's menu. Advanced options are in the user's profile/more view Thank you, this is great and hopefully will really help our user. Unfortunately the one thing I've noticed is the scroll bar isn't visible to scroll down the page when high contrast is selected. I can't see a way of changing this, but with the scroll bar been dark grey and the background black, its not visible. If you put your cursor to the left of the blue border line you can scroll down if you position it accurately where the toolbar is hidden but just wondering if it is possible that the scroll bar can be made visible when in high contrast view? Many thanks, Vikki

Hi @Daniel Dekel Just wondering if there is any progress on this so I can update our customer? Many thanks, Vikki

Hi Daniel, Many thanks for this, yes please if you could let me know when this is ready so I can update our customer. Kind Regards, Vikki

Hi Daniel, Thanks for the info, when you said you could add an option similar to Dark Mode, is this something you can do or did you mean for us to turn dark mode on in settings (as per your screen shot)? Is there any plans to have an option for users to customize their own views in the future? So they could set a colour/size/font etc they wanted, filter what they wanted to view on the main page, display etc. Just need to be able to feedback to our customer if there is future plans for this to happen to help users who are visually impaired. Many thanks, Vikki

Hi Daniel, Thanks for your reply. We already have the layout under My Services set as a list, I think the difficulty is viewing across the screen so he said if it was in a long list going down (one column as oppose to three), this would make it much easier to navigate and view. I'm not familiar with Dark Theme, would it be possible to attach a screen shot of how it would look? Thanks, Vikki

Hi Daniel, He finds the layout difficult, especially how its displayed under "My Services", he would find it much easier if it was in one long list with no spaces, as it's more difficult to see moving across the page. Ideally the colour would be black text over a white background. He currently uses a microsoft magnifier. Thanks, Vikki

Hi, I was going to enquire about the same thing for one of our customers who is visually impaired. He struggles to use the Employee Portal because of layout, colours etc and was surprised that there seems to be no option to configure this himself. Thanks, Vikki

Hi, We have also just had this reported to us today. It looks like it started happening later on the 10th and also affected all the calls that came in on the 11th and 12th to this particular team. However she has started receiving email notifications of calls assigned to her team today. Thanks, Vikki

Hi @Miro Apologies for the late response, we tested a few different forms and realised the issue was only in IE and Edge but didn't affect Chrome. We didn't look any further into the actual forms. Sounds like you've got a fix in the pipeline, thanks for your help Vikki

No still not working for me either (tested in IE and Chrome)...

We've noticed users are able to submit calls without mandatory fields been completed on forms on the Employee Portal. This happens in IE and Edge, although when tested through Chrome it works as it should do and won't allow you to submit the form without completing mandatory fields. Please can this be looked into? Thanks!

We have the same issue, tested through IE, Chrome and Edge....

Many thanks for your quick response Deen, all working fine again now

Hi, We have the same issue..... Vikki

This is also affecting us. When we get the error it does put the call on hold, but doesn't update the timeline saying this.