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Posts
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Joined
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Last visited
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Days Won
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Profiles
Forums
Enhancement Requests
Topics posted by Adam Toms
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Adding connections across Service Domains - possible enhancement
By Adam Toms, in Service Manager
- service domain
- connectons
- (and 1 more)
- 3 replies
- 272 views
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Additional field required in Financial Information Acq. method field in Hornbill Asset Manager
By Adam Toms, in Service Manager
- asset manager
- enhancement
- (and 1 more)
- 3 replies
- 350 views
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Additional Variable Potentially Required in Hornbill Service Manager Reports
By Adam Toms, in Service Manager
- service manager
- reports
- (and 1 more)
- 2 replies
- 944 views
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- 2 replies
- 845 views
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Advice please regarding BPM configuration and decision making
By Adam Toms, in Business Process Automation
- 4 replies
- 898 views
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Advice please, types of catalogue items to configuring to Teams Virtual agent Hornbill integration.
By Adam Toms, in Service Manager
- service manager
- teams
- (and 1 more)
- 1 reply
- 378 views
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Asset detail capturing and updating Asset Manager automatically from within a request
By Adam Toms, in Service Manager
- service manager
- asset managment
- (and 2 more)
- 1 reply
- 288 views
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Asset Management - CSV Extract formatting issue
By Adam Toms, in Service Manager
- asset managment
- csv
- (and 2 more)
- 4 replies
- 366 views
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Assigning a request to a queue using the Site Custom 1 field details
By Adam Toms, in Service Manager
- 2 replies
- 657 views
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Authorisation Node (Automatic Assignment) configuration assitance required.
By Adam Toms, in Service Manager
- 2 replies
- 350 views
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basic license permissions for read only access to Hornbill Asset Manager
By Adam Toms, in Service Manager
- assets
- basic user
- (and 2 more)
- 2 replies
- 246 views
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Broken Images in Email Template when copying in from Microsoft Word (has worked in the past)
By Adam Toms, in Service Manager
- 3 replies
- 757 views
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Can an email, resolve a ticket if it matched a subject and email address configured in a BPM to do so?
By Adam Toms, in Service Manager
- business process automation
- (and 1 more)
- 2 replies
- 326 views
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- 2 replies
- 265 views
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Change Calendar access inside the the employee portal.
By Adam Toms, in Service Manager
- enhancement
- service manager
- (and 1 more)
- 8 replies
- 1,165 views
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- 7 replies
- 611 views
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Clearing Authorisation once a tenative outcome has been selected.
By Adam Toms, in Service Manager
- service manager
- authorisation
- (and 1 more)
- 2 replies
- 329 views
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Download of file locked - even though document not checked out and access correctly set
By Adam Toms, in Document Manager
- 2 replies
- 845 views
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Email notification of a ticket that has been escalated. So for example P2 to P1.
By Adam Toms, in Service Manager
- 3 replies
- 375 views
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email routing rules - best format for emails to be in when put into a service request?
By Adam Toms, in Service Manager
- email routing rules
- formatting
- (and 1 more)
- 4 replies
- 238 views
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Email Routing Rules do not appear to be followed by a second mailbox which has now been added for applying an update to ticket via email
By Adam Toms, in System Administration
- 4 replies
- 468 views
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Employee Portal - Customer Feedback Survey When a customer has submitted a ticket - capturing feedback on the portal
By Adam Toms, in Employee Portal
- employee portal
- enhancement
- (and 1 more)
- 5 replies
- 833 views
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Extending on hold time on a request, when a ticket is already on hold in Hornbill Service Manager?
By Adam Toms, in Service Manager
- 2 replies
- 846 views
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Has anyone been able to use a question from a progressive capture in a report?
By Adam Toms, in Service Manager
- service manager
- progressive capture
- (and 1 more)
- 2 replies
- 863 views
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Hornbill Asset Management - Warranty Start and Warranty Expires date and time pickers - can this be changed to just date only?
By Adam Toms, in Service Manager
- asset fields
- cmdb
- (and 1 more)
- 4 replies
- 269 views