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Found 2 results

  1. Hi all, I am going through the switch on process at the moment and I have a question that I'd like to put to the forum. Does anyone think it would be worthwhile to be able to set categories on catalog items? We could potentially have hundreds of services in our implementation as we will be using it in other areas of the business, not just IT. It was clear there would be too many just by setting up one area's services. So, talking to our switch on specialist, he suggested grouping services together as one service and have catalog items for each 'Service'. For example, instead of having ITIL style services, we'd just have a service called IT Support and under that catalog items for email faults, software requests and so on. This works well, except that you don't seem able to assign specific categories to different catalog items. For the time being, I have got around this by setting the category in the business process for specific catalog items I want to categorise, but that will get messy pretty quickly! Just looking to see if others would be interested in this. Or indeed, suggestions from your experience of similar situations? Chris
  2. Hi, I've just created a new catalog item within a service called 'Remote Working' and for some reason it hasn't put it into alphabetical order. It certainly used to - is this something that has broken or have I forgotten something :-) Thanks Tina Catalog Items.docx
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