Chat inactivity time out setting

[Adam Toms]

Hello,

I was wondering if it would be possible to have some sort of chat expiry time out period of inactivity.

I've looked at the live chat settings and couldn't see anything obvious. We sometimes find that our chat will show as busy because sessions have remained active and need to be manually closed down or cancelled after the session has ended.

I think a timeout setting is what we need after a period of perhaps 60 mins of inactivity has anyone managed to set something like this up?

Many Thanks

Adam

[QEHNick]

+1 from me

 

[TrevorHarris]

Hi,

We don't currently have the ability to automatically close sessions after a certain period of time but can see why this might be useful so will add a change to the roadmap to implement this feature

Thanks

Trevor

[Adam Toms]

Thanks @TrevorHarris for confirming this isn't something that is currently possible. Thanks for looking to get this added to the roadmap.

[Emily Patrick]

@TrevorHarris is there any update on this at all? 

 

Was just coming to see if there was an option to close rather than cancel a chat, and saw this post. 

 

[Estie]

@TrevorHarris -
It looks like there has been an enhancement to expire chats.
However we have a chat session which an analyst forgot to close and it is showing as 'in progress'.  When we open the session there is a message that it has expired, however the only option we have is to cancel it, which will remove it and affect reporting.
Is there an option to close an expired chat rather than cancel it as per the previous post?

On 27/07/2023 at 13:53, Emily Patrick said:

@TrevorHarris is there any update on this at all? 

 

Was just coming to see if there was an option to close rather than cancel a chat, and saw this post. 

 

This is the message that appears when looking at the chat:

Thanks

 

[Estie]

The only options are to cancel or raise a request:

[Estie]

Hi any update on this please?