Adam Toms Posted December 20, 2022 Share Posted December 20, 2022 Hello, I was wondering if it would be possible to have some sort of chat expiry time out period of inactivity. I've looked at the live chat settings and couldn't see anything obvious. We sometimes find that our chat will show as busy because sessions have remained active and need to be manually closed down or cancelled after the session has ended. I think a timeout setting is what we need after a period of perhaps 60 mins of inactivity has anyone managed to set something like this up? Many Thanks Adam Link to comment Share on other sites More sharing options...
QEHNick Posted December 21, 2022 Share Posted December 21, 2022 +1 from me Link to comment Share on other sites More sharing options...
TrevorHarris Posted December 21, 2022 Share Posted December 21, 2022 Hi, We don't currently have the ability to automatically close sessions after a certain period of time but can see why this might be useful so will add a change to the roadmap to implement this feature Thanks Trevor 2 Link to comment Share on other sites More sharing options...
Adam Toms Posted December 21, 2022 Author Share Posted December 21, 2022 Thanks @TrevorHarris for confirming this isn't something that is currently possible. Thanks for looking to get this added to the roadmap. Link to comment Share on other sites More sharing options...
Emily Patrick Posted July 27, 2023 Share Posted July 27, 2023 @TrevorHarris is there any update on this at all? Was just coming to see if there was an option to close rather than cancel a chat, and saw this post. Link to comment Share on other sites More sharing options...
Estie Posted January 23 Share Posted January 23 @TrevorHarris - It looks like there has been an enhancement to expire chats. However we have a chat session which an analyst forgot to close and it is showing as 'in progress'. When we open the session there is a message that it has expired, however the only option we have is to cancel it, which will remove it and affect reporting. Is there an option to close an expired chat rather than cancel it as per the previous post? On 27/07/2023 at 13:53, Emily Patrick said: @TrevorHarris is there any update on this at all? Was just coming to see if there was an option to close rather than cancel a chat, and saw this post. This is the message that appears when looking at the chat: Thanks Link to comment Share on other sites More sharing options...
Estie Posted January 23 Share Posted January 23 The only options are to cancel or raise a request: Link to comment Share on other sites More sharing options...
Estie Posted January 31 Share Posted January 31 Hi any update on this please? Link to comment Share on other sites More sharing options...
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