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Found 4 results

  1. Would it be possible to add the following as fields in the Asset Management section? Asset Type Properties Section Suggested Additional Field All General Asset Information Purpose or Use Computer System Hardware Information PSU1 Serial Computer System Hardware Information PSU2 Serial Network Device Hardware Information Firmware Software Software Information Release Date
  2. Hello, We've been using Configuration Manager for over a week and so far it's been proven useful. This request is likely to be part Service Manager - Assets, and Configuration Manager. We need a way to group a collection of Assets under an Organisation (Menu -> Customers - Organisations / Contacts)... bearing in mind we do not use Customer Manager (since our customers are the Business themselves) though we have third party supporting some of our Assets and Applications - but they would never log in to our Portal or Hornbill at all. We need to be able to link these assets to those Organisations, as well as having it shown in Configuration Manager, and I would really hope that we do not have to set up a "Basic User" in order to show this information. What we expect to be able to do is to use Configuration Manager to see the linked "Asset" against a Request, then to be able to expand that "Asset" and view the Manufacturer / Organisation "Supporting" it, then to be able to expand that node to view ALL the other Assets under that Manufacturer / Organisation. Many thanks, Samuel @Aaron Summers - for info
  3. Hi I was trying to create a report about linked assets. However, when trying to build the report, I noticed that some assets in h_cmdb_assets had an entry in The Asset URN column and others did not. Typically, the one I wanted to report on didn't have this info which means I couldn't use it in a report that was joined to the h_cmdb_links table. Any ideas why the URN value would be missing for some assets? Thanks
  4. Hi guys, need your expert advice here, can you please advise if the CMDB extracts from InfraEnterprise, a product of VMware Service Manager, can be loaded to Hornbill Cloud-Based Service Manager. It is to my understanding that this is possible with Hornbill SupportWorks, but is it same for the Cloud-Based Service Manager. Regards
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