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Showing results for tags 'asset manager'.
Hi We are looking at raising requests directly from assets. Within a request in Service Manager, you're able to raise a linked request using the "Raise Linked Request" button within the "Link" tab. I cannot see that there is a similar option when viewing an asset - are you able to confirm please? Whilst looking into the above, we looked at the use of custom buttons and the iBridge function in particular. We could only locate "Log Incident" or "Log Service Request" under "Log New Request" - are there any plans to add Change or Release to this list? Thanks Lauren
Good afternoon, It has been highlighted that when uploading assets in the computer system class you have the option to 'Validate' whilst you upload and identify of for example you have already uploaded an asset, Can you confirm why this validate option is not present for all Class types. We are currently reviewing our assets and have seen lots of duplicate entries on other classes so are trying to find these manually and delete(Any and all advice appreciate), but it would a major benefit if we could have the validation option on all the classes for future uploads.