Live Chat

72 topics in this forum

1. Chat Snippets - Ability for others to edit/view

   By will.good, Monday at 19:44   

   • enhancement
   • 1 reply
   • 11 views
   • 
   • Paul Chambers
   • Tuesday at 09:10

2. Survey after Chat has completed - enhancement?

   By Emily Patrick, April 18, 2023
   • 6 replies
   • 428 views
   • 
   • will.good
   • Monday at 19:38

3. Live Chat - Response Timeout

   By Darren Stather, August 15, 2024   

   • enhancement
   • 3 replies
   • 66 views
   • 
   • Darren Stather
   • November 28, 2024

4. query? Portable Live Chat

   By Martyn Houghton, October 16, 2024   

   • live
   • chat
   • (and 1 more)

     Tagged with:

     • live
     • chat
     • website
   • 1 reply
   • 38 views
   • 
   • Gerry
   • October 16, 2024

5. Live Chat Configuration Not Loading

   By Jim, September 30, 2024
   • 2 replies
   • 40 views
   • 
   • Nanette
   • September 30, 2024

6. Live Chat log to be reserved after chat has ended

   By Lee Allen, January 9, 2024   

   • enhancement
   • 4 replies
   • 289 views
   • 
   • will.good
   • September 23, 2024

7. Live Chat Notifications

   By will.good, May 30, 2024   

   • enhancement
   • 5 replies
   • 206 views
   • 
   • ArmandoDM
   • August 19, 2024

8. Discrepancy in Chat times

   By will.good, January 19, 2023
   • 2 replies
   • 665 views
   • 
   • Estie
   • July 3, 2024

9. Can Live Chat be restricted?

   By Joy, November 10, 2020
   • 7 replies
   • 1.9k views
   • 
   • Damien Lynn
   • June 28, 2024

10. Live Chat no loading for customers

    By will.good, March 29, 2024
    • 0 replies
    • 198 views
    • 
    • will.good
    • March 29, 2024

11. query? Live Chat - Accessibility and usage with 'Assistive Technology'

    By Martyn Houghton, March 7, 2024   

    • chat
    • accessibility
    • (and 1 more)

      Tagged with:

      • chat
      • accessibility
      • assistive
    • 3 replies
    • 181 views
    • 
    • Gerry
    • March 7, 2024

12. Chat inactivity time out setting

    By Adam Toms, December 20, 2022   

    • live chat
    • 7 replies
    • 704 views
    • 
    • Estie
    • January 31, 2024

13. Chat linked to Requests

    By will.good, November 9, 2023   

    • enhancement
    • 2 replies
    • 707 views
    • 
    • will.good
    • November 9, 2023

14. Preview new GUI ending a chat

    By Martin.bowman, October 13, 2023
    • 2 replies
    • 304 views
    • 
    • Martin.bowman
    • October 16, 2023

15. Transfer of Chats

    By Julie K, September 26, 2023
    • 0 replies
    • 245 views
    • 
    • Julie K
    • September 26, 2023

16. Welcome Message

    By will.good, August 11, 2023
    • 1 reply
    • 323 views
    • 
    • Steve Giller
    • September 4, 2023

17. Chat Busy Measure

    By will.good, March 22, 2022
    • 4 replies
    • 882 views
    • 
    • TrevorHarris
    • June 9, 2023

18. Attachments in Live Chat

    By Kirsty Boundy, June 1, 2022
    • 8 replies
    • 1.2k views
    • 
    • toe.knee
    • June 6, 2023

19. Live chat on Login page

    By Emily Patrick, April 3, 2023
    • 1 reply
    • 5k views
    • 
    • TrevorHarris
    • April 24, 2023

20. Log Chat to Existing SR

    By will.good, January 25, 2022   

    • enhancement
    • 8 replies
    • 2.1k views
    • 
    • Paul Chambers
    • March 29, 2023

21. LIVECHAT - REQ FOR NEW TRANSLATION:

    By Alex Storey, October 19, 2022
    • 8 replies
    • 796 views
    • 
    • TrevorHarris
    • March 21, 2023

22. Live Chat Roadmap 2023

    By will.good, February 21, 2023
    • 4 replies
    • 571 views
    • 
    • Emily Patrick
    • March 20, 2023

23. live chat Agent sign-out.

    By QEHNick, December 5, 2022   

    • availability
    • 2 replies
    • 471 views
    • 
    • QEHNick
    • December 6, 2022

24. ICs used when raising Incidents/Service requests via live chat

    By Teresa Ward, October 24, 2022
    • 2 replies
    • 546 views
    • 
    • Teresa Ward
    • October 24, 2022

25. Live Chat -scripts book

    By AndyGilly, May 14, 2020
    • 6 replies
    • 1.6k views
    • 
    • QEHNick
    • October 21, 2022