Live Chat

60 topics in this forum

1. Survey after Chat has completed - enhancement?

   By Emily Patrick, April 18
   • 3 replies
   • 79 views
   • 
   • Emily Patrick
   • April 25

2. Live chat on Login page

   By Emily Patrick, April 3
   • 1 reply
   • 92 views
   • 
   • TrevorHarris
   • April 24

3. Log Chat to Existing SR

   By will.good, January 25, 2022   

   • enhancement
   • 8 replies
   • 492 views
   • 
   • Paul Chambers
   • March 29

4. LIVECHAT - REQ FOR NEW TRANSLATION:

   By Alex Storey, October 19, 2022
   • 8 replies
   • 434 views
   • 
   • TrevorHarris
   • March 21

5. Live Chat Roadmap 2023

   By will.good, February 21
   • 4 replies
   • 181 views
   • 
   • Emily Patrick
   • March 20

6. Discrepancy in Chat times

   By will.good, January 19
   • 1 reply
   • 251 views
   • 
   • TrevorHarris
   • January 20

7. Chat inactivity time out setting

   By Adam Toms, December 20, 2022   

   • live chat
   • 3 replies
   • 225 views
   • 
   • Adam Toms
   • December 21, 2022

8. live chat Agent sign-out.

   By QEHNick, December 5, 2022   

   • availability
   • 2 replies
   • 199 views
   • 
   • QEHNick
   • December 6, 2022

9. ICs used when raising Incidents/Service requests via live chat

   By Teresa Ward, October 24, 2022
   • 2 replies
   • 230 views
   • 
   • Teresa Ward
   • October 24, 2022

10. Live Chat -scripts book

    By AndyGilly, May 14, 2020
    • 6 replies
    • 1.2k views
    • 
    • QEHNick
    • October 21, 2022

11. Notification to appear for the analyst, when a customer replies to a live chat window. So we can see the customer has replied to us (Highlight window within browser)

    By Alex Storey, July 7, 2022
    • 4 replies
    • 473 views
    • 
    • TrevorHarris
    • October 12, 2022

12. Attachments in Live Chat

    By Kirsty Boundy, June 1, 2022
    • 7 replies
    • 562 views
    • 
    • Emily Patrick
    • October 11, 2022

13. Chat session Agent role prevented user logging into Hornbill

    By Estie, September 5, 2022
    • 3 replies
    • 381 views
    • 
    • TrevorHarris
    • September 9, 2022

14. Max Number of Chats allowed

    By will.good, August 16, 2022   

    • enhancement
    • 3 replies
    • 455 views
    • 
    • TrevorHarris
    • August 17, 2022

15. Chat Time Measures

    By will.good, July 21, 2022
    • 0 replies
    • 392 views
    • 
    • will.good
    • July 21, 2022

16. Live Chat - Chatbot Integration

    By Stephen.whittle, June 29, 2022
    • 2 replies
    • 535 views
    • 
    • Stephen.whittle
    • July 6, 2022

17. Chat start after closing time?

    By Emily Patrick, November 11, 2021
    • 7 replies
    • 567 views
    • 
    • James Ainsworth
    • April 14, 2022

18. Chat Busy Measure

    By will.good, March 22, 2022
    • 3 replies
    • 442 views
    • 
    • TrevorHarris
    • April 5, 2022

19. enhancement Additional Contact - Portal Rights - Access Chat

    By Martyn Houghton, January 26, 2022   

    • contact
    • portal
    • (and 3 more)

      Tagged with:

      • contact
      • portal
      • rights
      • chat
      • access
    • 3 replies
    • 403 views
    • 
    • Martyn Houghton
    • March 28, 2022

20. Notification Changes for Chat

    By will.good, March 1, 2022   

    • enhancement
    • 2 replies
    • 346 views
    • 
    • TrevorHarris
    • March 1, 2022

21. Can Live Chat be restricted?

    By Joy, November 10, 2020
    • 6 replies
    • 1.6k views
    • 
    • Martyn Houghton
    • February 1, 2022

22. Planned Features

    By TrevorKillick, November 1, 2016
    • 13 replies
    • 3.3k views
    • 
    • Emily Patrick
    • November 11, 2021

23. Chat - what are peoples thoughts?

    By Darren Rose, August 7, 2018
    • 7 replies
    • 2k views
    • 
    • Sam P
    • November 11, 2021

24. Notification on new message

    By Alex8000, January 4, 2017   

    • notification
    • chat
    • (and 2 more)

      Tagged with:

      • notification
      • chat
      • message
      • new
    • 9 replies
    • 2.7k views
    • 
    • Emily Patrick
    • October 7, 2021

25. chat notification

    By lee mcdermott, February 20, 2020
    • 7 replies
    • 1.7k views
    • 
    • Emily Patrick
    • October 1, 2021