Live Chat

41 topics in this forum

1. Planned Features

   By TrevorKillick, November 1, 2016
   • 10 replies
   • 2.6k views
   • 
   • lokent
   • May 18, 2018

2. Notification on new message

   By Alex8000, January 4, 2017   

   • notification
   • chat
   • (and 2 more)

     Tagged with:

     • notification
     • chat
     • message
     • new
   • 9 replies
   • 2k views
   • 
   • Emily Patrick
   • October 7

3. chat notification

   By lee mcdermott, February 20, 2020
   • 7 replies
   • 990 views
   • 
   • Emily Patrick
   • October 1

4. Live Chat icon

   By AndyGilly, May 22, 2020
   • 3 replies
   • 734 views
   • 
   • Stephen.whittle
   • August 27

5. Is it possible to export live chat data to be manipulated in .csv or excel?

   By Owen T, August 17
   • 0 replies
   • 160 views
   • 
   • Owen T
   • August 17

6. Chat - what are peoples thoughts?

   By Darren Rose, August 7, 2018
   • 6 replies
   • 1.4k views
   • 
   • Adrian Simpkins
   • August 17

7. Can Live Chat be restricted?

   By Joy, November 10, 2020
   • 4 replies
   • 855 views
   • 
   • Adrian Simpkins
   • August 5

8. Chat acess for service manager agents

   By AndyGilly, June 9, 2020
   • 17 replies
   • 1.7k views
   • 
   • AndyGilly
   • December 15, 2020

9. Unable to log into HB today...'failed to initialise' messages, please advise

   By Anne K, November 23, 2020
   • 1 reply
   • 433 views
   • 
   • James Ainsworth
   • November 23, 2020

10. "Portal Chat Session User" role has disappeared and others too?

    By LifeOfJonny, September 9, 2020
    • 4 replies
    • 578 views
    • 
    • LifeOfJonny
    • September 10, 2020

11. Live chat available before logging into Service Portal

    By nasimg, August 26, 2020
    • 0 replies
    • 411 views
    • 
    • nasimg
    • August 26, 2020

12. error code when trying to log a new request

    By Julie McClelland, July 7, 2020
    • 2 replies
    • 629 views
    • 
    • James Ainsworth
    • July 7, 2020

13. How to turn off chat?

    By lee mcdermott, June 26, 2020
    • 6 replies
    • 778 views
    • 
    • lee mcdermott
    • July 2, 2020

14. Live chat limited to certain customers and routed to more than one team?

    By Cizzling, August 31, 2018
    • 2 replies
    • 1.3k views
    • 
    • AndyGilly
    • May 19, 2020

15. Enabling Live Chat Desktop Browser Notifications

    By AndyGilly, May 19, 2020
    • 3 replies
    • 658 views
    • 
    • AndyGilly
    • May 19, 2020

16. Chat Time Taken Measure

    By AndyGilly, May 18, 2020
    • 2 replies
    • 624 views
    • 
    • AndyGilly
    • May 19, 2020

17. Live Chat -scripts book

    By AndyGilly, May 14, 2020
    • 3 replies
    • 686 views
    • 
    • AndyGilly
    • May 15, 2020

18. Chat Notification

    By Prem Prakash gautam, September 19, 2019
    • 9 replies
    • 1.4k views
    • 
    • lee mcdermott
    • April 30, 2020

19. Chat App has started to fail?

    By lee mcdermott, April 14, 2020
    • 12 replies
    • 1.1k views
    • 
    • lee mcdermott
    • April 17, 2020

20. Live Chat not visible on Service Portal

    By Cassie, April 7, 2020   

    • live chat
    • 3 replies
    • 708 views
    • 
    • Cassie
    • April 8, 2020

21. Roles for live chat in portal

    By JBasey, March 27, 2020
    • 3 replies
    • 698 views
    • 
    • DanielRi
    • March 27, 2020

22. Live chat using customer portal?

    By JBasey, March 25, 2020
    • 2 replies
    • 622 views
    • 
    • Steven Boardman
    • March 25, 2020

23. How to delete old chat sessions.

    By lee mcdermott, February 6, 2020
    • 2 replies
    • 685 views
    • 
    • lee mcdermott
    • February 10, 2020

24. Delay in Chat Message Delivery

    By Prem Prakash gautam, July 18, 2019   

    • chat
    • 14 replies
    • 1.5k views
    • 
    • lee mcdermott
    • February 6, 2020

25. Chat: Further info required

    By Shamaila.Yousaf, November 19, 2019
    • 4 replies
    • 831 views
    • 
    • Shamaila.Yousaf
    • January 30, 2020