Live Chat

40 topics in this forum

1. Planned Features

   By TrevorKillick, November 1, 2016
   • 10 replies
   • 2.1k views
   • 
   • lokent
   • May 18, 2018

2. Chat acess for service manager agents

   By AndyGilly, June 9, 2020
   • 17 replies
   • 994 views
   • 
   • AndyGilly
   • December 15, 2020

3. Unable to log into HB today...'failed to initialise' messages, please advise

   By Anne K, November 23, 2020
   • 1 reply
   • 134 views
   • 
   • James Ainsworth
   • November 23, 2020

4. Can Live Chat be restricted?

   By Joy, November 10, 2020
   • 0 replies
   • 202 views
   • 
   • Joy
   • November 10, 2020

5. "Portal Chat Session User" role has disappeared and others too?

   By LifeOfJonny, September 9, 2020
   • 4 replies
   • 252 views
   • 
   • LifeOfJonny
   • September 10, 2020

6. Live chat available before logging into Service Portal

   By nasimg, August 26, 2020
   • 0 replies
   • 142 views
   • 
   • nasimg
   • August 26, 2020

7. error code when trying to log a new request

   By Julie McClelland, July 7, 2020
   • 2 replies
   • 277 views
   • 
   • James Ainsworth
   • July 7, 2020

8. How to turn off chat?

   By lee mcdermott, June 26, 2020
   • 6 replies
   • 376 views
   • 
   • lee mcdermott
   • July 2, 2020

9. Live Chat icon

   By AndyGilly, May 22, 2020
   • 2 replies
   • 330 views
   • 
   • AndyGilly
   • June 8, 2020

10. Live chat limited to certain customers and routed to more than one team?

    By Cizzling, August 31, 2018
    • 2 replies
    • 948 views
    • 
    • AndyGilly
    • May 19, 2020

11. Enabling Live Chat Desktop Browser Notifications

    By AndyGilly, May 19, 2020
    • 3 replies
    • 323 views
    • 
    • AndyGilly
    • May 19, 2020

12. Chat Time Taken Measure

    By AndyGilly, May 18, 2020
    • 2 replies
    • 317 views
    • 
    • AndyGilly
    • May 19, 2020

13. Live Chat -scripts book

    By AndyGilly, May 14, 2020
    • 3 replies
    • 352 views
    • 
    • AndyGilly
    • May 15, 2020

14. Chat Notification

    By Prem Prakash gautam, September 19, 2019
    • 9 replies
    • 869 views
    • 
    • lee mcdermott
    • April 30, 2020

15. chat notification

    By lee mcdermott, February 20, 2020
    • 6 replies
    • 491 views
    • 
    • TrevorHarris
    • April 28, 2020

16. Chat App has started to fail?

    By lee mcdermott, April 14, 2020
    • 12 replies
    • 543 views
    • 
    • lee mcdermott
    • April 17, 2020

17. Live Chat not visible on Service Portal

    By Cassie, April 7, 2020   

    • live chat
    • 3 replies
    • 372 views
    • 
    • Cassie
    • April 8, 2020

18. Roles for live chat in portal

    By JBasey, March 27, 2020
    • 3 replies
    • 376 views
    • 
    • DanielRi
    • March 27, 2020

19. Live chat using customer portal?

    By JBasey, March 25, 2020
    • 2 replies
    • 291 views
    • 
    • Steven Boardman
    • March 25, 2020

20. How to delete old chat sessions.

    By lee mcdermott, February 6, 2020
    • 2 replies
    • 355 views
    • 
    • lee mcdermott
    • February 10, 2020

21. Delay in Chat Message Delivery

    By Prem Prakash gautam, July 18, 2019   

    • chat
    • 14 replies
    • 866 views
    • 
    • lee mcdermott
    • February 6, 2020

22. Chat: Further info required

    By Shamaila.Yousaf, November 19, 2019
    • 4 replies
    • 459 views
    • 
    • Shamaila.Yousaf
    • January 30, 2020

23. Chat - what are peoples thoughts?

    By Darren Rose, August 7, 2018
    • 5 replies
    • 899 views
    • 
    • Bob Dickinson
    • January 18, 2020

24. Agent display name

    By lee mcdermott, January 9, 2020
    • 2 replies
    • 327 views
    • 
    • lee mcdermott
    • January 10, 2020

25. Live chat configuration info required

    By lee mcdermott, September 6, 2019
    • 2 replies
    • 455 views
    • 
    • lee mcdermott
    • September 10, 2019