Live Chat

46 topics in this forum

1. Planned Features

   By TrevorKillick, November 1, 2016
   • 13 replies
   • 2.9k views
   • 
   • Emily Patrick
   • November 11, 2021

2. Chat start after closing time?

   By Emily Patrick, November 11, 2021
   • 7 replies
   • 266 views
   • 
   • James Ainsworth
   • April 14

3. Chat Busy Measure

   By will.good, March 22
   • 3 replies
   • 97 views
   • 
   • TrevorHarris
   • April 5

4. enhancement Additional Contact - Portal Rights - Access Chat

   By Martyn Houghton, January 26   

   • contact
   • portal
   • (and 3 more)

     Tagged with:

     • contact
     • portal
     • rights
     • chat
     • access
   • 3 replies
   • 108 views
   • 
   • Martyn Houghton
   • March 28

5. Notification Changes for Chat

   By will.good, March 1   

   • enhancement
   • 2 replies
   • 93 views
   • 
   • TrevorHarris
   • March 1

6. Log Chat to Existing SR

   By will.good, January 25   

   • enhancement
   • 6 replies
   • 133 views
   • 
   • Adrian Simpkins
   • February 9

7. Live Chat -scripts book

   By AndyGilly, May 14, 2020
   • 5 replies
   • 898 views
   • 
   • Martyn Houghton
   • February 1

8. Can Live Chat be restricted?

   By Joy, November 10, 2020
   • 6 replies
   • 1.1k views
   • 
   • Martyn Houghton
   • February 1

9. Chat - what are peoples thoughts?

   By Darren Rose, August 7, 2018
   • 7 replies
   • 1.6k views
   • 
   • Sam P
   • November 11, 2021

10. Notification on new message

    By Alex8000, January 4, 2017   

    • notification
    • chat
    • (and 2 more)

      Tagged with:

      • notification
      • chat
      • message
      • new
    • 9 replies
    • 2.3k views
    • 
    • Emily Patrick
    • October 7, 2021

11. chat notification

    By lee mcdermott, February 20, 2020
    • 7 replies
    • 1.2k views
    • 
    • Emily Patrick
    • October 1, 2021

12. Live Chat icon

    By AndyGilly, May 22, 2020
    • 3 replies
    • 916 views
    • 
    • Stephen.whittle
    • August 27, 2021

13. Is it possible to export live chat data to be manipulated in .csv or excel?

    By Owen T, August 17, 2021
    • 0 replies
    • 304 views
    • 
    • Owen T
    • August 17, 2021

14. Chat acess for service manager agents

    By AndyGilly, June 9, 2020
    • 17 replies
    • 2k views
    • 
    • AndyGilly
    • December 15, 2020

15. Unable to log into HB today...'failed to initialise' messages, please advise

    By Anne K, November 23, 2020
    • 1 reply
    • 596 views
    • 
    • James Ainsworth
    • November 23, 2020

16. "Portal Chat Session User" role has disappeared and others too?

    By LifeOfJonny, September 9, 2020
    • 4 replies
    • 747 views
    • 
    • LifeOfJonny
    • September 10, 2020

17. Live chat available before logging into Service Portal

    By nasimg, August 26, 2020
    • 0 replies
    • 541 views
    • 
    • nasimg
    • August 26, 2020

18. error code when trying to log a new request

    By Julie McClelland, July 7, 2020
    • 2 replies
    • 785 views
    • 
    • James Ainsworth
    • July 7, 2020

19. How to turn off chat?

    By lee mcdermott, June 26, 2020
    • 6 replies
    • 967 views
    • 
    • lee mcdermott
    • July 2, 2020

20. Live chat limited to certain customers and routed to more than one team?

    By Cizzling, August 31, 2018
    • 2 replies
    • 1.4k views
    • 
    • AndyGilly
    • May 19, 2020

21. Enabling Live Chat Desktop Browser Notifications

    By AndyGilly, May 19, 2020
    • 3 replies
    • 806 views
    • 
    • AndyGilly
    • May 19, 2020

22. Chat Time Taken Measure

    By AndyGilly, May 18, 2020
    • 2 replies
    • 773 views
    • 
    • AndyGilly
    • May 19, 2020

23. Chat Notification

    By Prem Prakash gautam, September 19, 2019
    • 9 replies
    • 1.6k views
    • 
    • lee mcdermott
    • April 30, 2020

24. Chat App has started to fail?

    By lee mcdermott, April 14, 2020
    • 12 replies
    • 1.3k views
    • 
    • lee mcdermott
    • April 17, 2020

25. Live Chat not visible on Service Portal

    By Cassie, April 7, 2020   

    • live chat
    • 3 replies
    • 877 views
    • 
    • Cassie
    • April 8, 2020