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Showing results for tags 'basic user'.
Hi We have a manager who has is set to User and has Collaboration, Self Service User and Basic User roles. She has asked if it is possible for her to view requests raised by members of her team (and update them?). Her team are all Basic Users, set up with Self Service User and Basic User roles and have their manager set up as their manager on their user accounts. Is this possible, and if so, how do I set this up? Assuming this is possible, which URL should the manager use? https://service.hornbill.com/walthamforest/servicemanager/ or https://live.hornbill.com/walthamforest/hornbill-today/
When our basic users login to the service portal, they are not presented with the available services. They only have the option to change their profile. When the "standard" licenced users login they can view all available portal services. I`ve checked the services and in terms of subscription they are configured as "This service is available to everyone".