Business Process Automation

569 topics in this forum

1. Updating Closure Categories

   By mmensah, yesterday at 08:15   

   • closure category
   • bpm
   • (and 4 more)

     Tagged with:

     • closure category
     • bpm
     • workflow
     • resolution
     • resolution text
     • closure
   • 4 replies
   • 29 views
   • 
   • mmensah
   • 22 hours ago

2. enhancement Suspend: wait for "any" customer response

   By Berto2002, July 16
   • 12 replies
   • 167 views
   • 
   • Berto2002
   • Tuesday at 08:30

3. How would I make the auto authorisation outcome customer facing in the BPM config?

   By Adrian Simpkins, September 10   

   • bpm
   • auto assign authorisation
   • 2 replies
   • 18 views
   • 
   • Adrian Simpkins
   • September 10

4. [Additional String Utilities] URL encode and URL unencode

   By samwoo, July 24   

   • enhancement
   • string utilities
   • 1 reply
   • 167 views
   • 
   • samwoo
   • September 6

5. Re-usable processes - enhancement request

   By JJack, September 5   

   • modular workflows
   • 0 replies
   • 17 views
   • 
   • JJack
   • September 5

6. Suspend - Await New Team

   By TSheward_SGW, March 11, 2020
   • 2 replies
   • 877 views
   • 
   • Steve Giller
   • September 4

7. Anyone else getting "Error code: Out of Memory" when editing workflows?

   By Berto2002, August 28
   • 1 reply
   • 42 views
   • 
   • NeilWJ
   • August 29

8. Cannot see full Category in the selection box

   By Sam P, August 23
   • 0 replies
   • 21 views
   • 
   • Sam P
   • August 23

9. Time spent field when completing the task is it reportable?

   By Sahana. Shenoy, August 12   

   • time spent reporting
   • humantask
   • 3 replies
   • 43 views
   • 
   • Sahana. Shenoy
   • August 23

10. enhancement Enhancement Request - add-in a choice to select 'raw' or 'display' values in Variable Picker from Workflow Human Task capture (to mirror ICF capture)

    By Berto2002, August 15
    • 3 replies
    • 42 views
    • 
    • Sam P
    • August 15

11. Display 'quirk' in the Workflow screen

    By Adrian Simpkins, August 13   

    • bpm
    • 6 replies
    • 53 views
    • 
    • Adrian Simpkins
    • August 14

12. Regex Validation message not visible in Tasks

    By Sam P, August 9
    • 1 reply
    • 37 views
    • 
    • Miro
    • August 13

13. How to update scheduled change dates when amended

    By Estie, June 27   

    • change request
    • amended dates
    • (and 1 more)

      Tagged with:

      • change request
      • amended dates
      • scheduled change dates
    • 3 replies
    • 62 views
    • 
    • Berto2002
    • August 1

14. Update Resolution Text node Defect?

    By samwoo, July 25   

    • defect
    • 3 replies
    • 55 views
    • 
    • Berto2002
    • August 1

15. Calculate Date Difference query... is it using the WTC?

    By samwoo, July 26   

    • advice
    • defect
    • 5 replies
    • 41 views
    • 
    • samwoo
    • July 26

16. Get email addresses for group members - basic users

    By CraigP, July 4
    • 1 reply
    • 40 views
    • 
    • Steve Giller
    • July 4

17. Automation from Service Request to Incident doesn't capture the Summary of its parent ticket.

    By Sahana. Shenoy, June 26
    • 8 replies
    • 95 views
    • 
    • Sahana. Shenoy
    • June 27

18. MS Teams - Post message to channel - Keep email formatting

    By Dan Munns, June 18
    • 0 replies
    • 47 views
    • 
    • Dan Munns
    • June 18

19. MS Teams Integration - Posting a message to a channel and using the @mention

    By Dan Brown, June 9
    • 2 replies
    • 81 views
    • 
    • Dan Brown
    • June 13

20. Get Owner Information in workflow

    By Estie, June 4   

    • get owner
    • workflow
    • (and 5 more)

      Tagged with:

      • get owner
      • workflow
      • autotask
      • custom button
      • attributes
      • custom fields
      • users
    • 1 reply
    • 58 views
    • 
    • James Ainsworth
    • June 4

21. String Utilities - Regex

    By Kelvin, May 30
    • 13 replies
    • 136 views
    • 
    • Kelvin
    • June 3

22. bulletins Create Bulletins in BPM

    By Jeremy, April 9, 2020   

    • bpm
    • employee portal
    • 17 replies
    • 1.9k views
    • 
    • James Ainsworth
    • May 24

23. Workflow configuration for reopening tickets when an update occurs once a ticket has been resolved

    By Adam Toms, December 19, 2023   

    • workflow
    • configuration
    • (and 1 more)

      Tagged with:

      • workflow
      • configuration
      • query
    • 9 replies
    • 245 views
    • 
    • Victor
    • May 24

24. Suspected minor defect: UI Stage Note anomaly; stage note width constrained half-way across the BPM editor window

    By Berto2002, July 26, 2022
    • 2 replies
    • 433 views
    • 
    • NeilWJ
    • May 20

25. UI BPM Editor issue: when creating a new group, it does not 'include'/move all the selected nodes until you have moved and released it once

    By Berto2002, February 2, 2023
    • 6 replies
    • 441 views
    • 
    • NeilWJ
    • May 20