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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,518 topics in this forum

  1. Entity Explorer

    By Giuseppe Iannacone,
    • 5 replies
    • 498 views

  2. Minor UI enhancement suggestion: Description field re-size behaviour in Service Manager

    By Berto2002,   
    • 1 reply
    • 304 views

  3. Request Actions - Set Status/Sub-Status

    By AlexOnTheHill,   
    • 1 reply
    • 184 views

  4. Reports after activity completed

    By Jim,   
    • 3 replies
    • 216 views

  5. Measures and joining tables

    By Jim,
    • 4 replies
    • 227 views

  6. Asset Import: can import of assets (or other kind) create links with other parts of the system like services or suppliers?

    By Berto2002,
    • 2 replies
    • 204 views

  7. Errors running reports with a select date

    By HGrigsby,
    • 12 replies
    • 562 views

  8. Adding a Connection from a user captured in an custom field

    By SJEaton,
    • 3 replies
    • 274 views

  9. Hornbill Time - Clocks Going Forward

    By Euan Coleman,
    • 2 replies
    • 197 views

  10. Where is the Knowledge Base?

    By will.good,
    • 4 replies
    • 347 views

  11. Resolution Date in reports (reopened requests)

    By Jim,
    • 1 reply
    • 181 views

  12. British Summer time

    By Jim,
    • 4 replies
    • 222 views

  13. New 'Between Date Control' picker

    By Sam P,
    • 4 replies
    • 329 views

  14. Sub-statuses Coming off hold

    By will.good,
    • 2 replies
    • 236 views

  15. LDAP import utility failing

    By lee mcdermott,
    • 2 replies
    • 189 views

  16. Customer Portal Timeout

    By Malcolm,
    • 4 replies
    • 253 views

  17. Scheduled Jobs logging an hour later

    By ssimpson,
    • 1 reply
    • 243 views

  18. String Utilities Search

    By Alisha,
    • 10 replies
    • 298 views

  19. Minor UI issue: Service config View Details Form read-only is not showing the fields configured for the form until we click "Design" to edit

    By Berto2002,
    • 2 replies
    • 213 views

  20. Email Thread Lost

    By Malcolm,
    • 3 replies
    • 254 views

  21. Advice please, types of catalogue items to configuring to Teams Virtual agent Hornbill integration.

    By Adam Toms,   
    • 1 reply
    • 360 views

  22. Service Manager Report - Team Reassignments

    By DRiley,
    • 1 reply
    • 226 views

  23. Requests failing to write to auto escalation board

    By Adrian Simpkins,   
    • 4 replies
    • 308 views

  24. HTML code in username

    By Alisha,
    • 1 reply
    • 281 views

  25. Amend 'Created by' in the Business Process

    By Alisha,
    • 6 replies
    • 396 views
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