Errors running reports with a select date

[HGrigsby]

We are finding today that we are getting errors running established reports either where you select a date to run between or from.  (attached)
If I go to look at the filter it doesn't let me open the filter tab, not greyed out just doesn't do anything when clicked
This is happening for a selection of reports but not all.

In the last few days the scheduling has stopped for our reports, daily ones last run on Thursday last week. 

I have logged with support but are there any known issues with reporting

thanks

Helen 

[Nanette]

@HGrigsby we are aware of the issue with Reports and this is currently being investigated. Please bear with us.

[joseph.doyle]

@Nanette if you can keep this post updated with progress as the reports are causing a problem, cannot make any edits without it failing and the common theme of Filter not being selectable

[Paul Chambers]

+1

[Frank Reay]

+1

[Nanette]

@Paul Chambers @joseph.doyle @Frank Reay 

A fix to resolve this issue was pushed out overnight. Please note: that any existing report(s) which are missing the userprompt config will still fail and these will need to be recreated.  All other reports are not affected.

Please accept our sincere apologies for any inconvenience this may have caused.

[Teresa Ward]

My existing reports seem to be working OK but I can't get a new report to run on a scheduled date. It all looks as though it is going to work but it just doesn't produce a report. I can run the report using the play button and it produces the expected report, just not when I use the schedule action. I don't have a userprompt in my report, instead I have a set time period to extract data from

 

[Nanette]

@Teresa Ward Please can you provide a screenshot of the schedule tab?

 

[Teresa Ward]

I've tried scheduling this using different schedules and different publishing type but it doesn't produce a report - the log just says No Log Entries Found

 

[Nanette]

@Teresa Wardthank you, please can you raise a support request via the web form https://www.hornbill.com/support and we will investigate 

Many thanks, Nanette

[Teresa Ward]

my colleague will be raising the call as this is my last day at work before retiring!

[Nanette]

Regarding the scheduled reports not working, we have identified a product defect (ref: KE00176398). The fix will be available in the next ESP build, this is planned to be released within the next couple of weeks.

[Nanette]

@HGrigsby @Teresa Ward @Paul Chambers @joseph.doyle

 

We can confirm the fix for the issue with the failing of Scheduled reports has been fixed in this build.