Where is the Knowledge Base?

[will.good]

Hi,

Where is the knowledge base located, as mentioned here: Knowledge Management Configuration - Hornbill

I have both knowledge base roles assigned to me, but cannot find it anywhere.

[James Ainsworth]

Hi @will.good

This is not available as of yet.  The documentation was done a little ahead of time of the feature being available.  Keep an eye open in the release notes for its availability.  

[will.good]

@James Ainsworth Ahh thank you!

I may have 'migrated' our existing knowledge articles from the service portfolio using the migrate button... is there any chance to reverse this as I cannot open them any more 

[James Ainsworth]

Hi @will.good

This is being looked into.  I don't believe those options should have been available to you yet. For now, I have also removed the documentation on the wiki.  We will let you know once we have some more information about reversing the migration. 

[Ryan]

@will.good

We have reverted your migration this morning, so you should be able to go in and edit those FAQs that were migrated yesterday, and we have patched the application, removing the ability to do so again (until the functionality is fully released). You should not have any issues, but let us know if you do.

Sorry for any inconvenience.

Thanks, Ryan