will.good Posted March 28 Share Posted March 28 Hi, Where is the knowledge base located, as mentioned here: Knowledge Management Configuration - Hornbill I have both knowledge base roles assigned to me, but cannot find it anywhere. Link to comment Share on other sites More sharing options...
James Ainsworth Posted March 28 Share Posted March 28 Hi @will.good This is not available as of yet. The documentation was done a little ahead of time of the feature being available. Keep an eye open in the release notes for its availability. Link to comment Share on other sites More sharing options...
will.good Posted March 28 Author Share Posted March 28 @James Ainsworth Ahh thank you! I may have 'migrated' our existing knowledge articles from the service portfolio using the migrate button... is there any chance to reverse this as I cannot open them any more Link to comment Share on other sites More sharing options...
James Ainsworth Posted March 28 Share Posted March 28 Hi @will.good This is being looked into. I don't believe those options should have been available to you yet. For now, I have also removed the documentation on the wiki. We will let you know once we have some more information about reversing the migration. 1 Link to comment Share on other sites More sharing options...
Ryan Posted March 29 Share Posted March 29 @will.good We have reverted your migration this morning, so you should be able to go in and edit those FAQs that were migrated yesterday, and we have patched the application, removing the ability to do so again (until the functionality is fully released). You should not have any issues, but let us know if you do. Sorry for any inconvenience. Thanks, Ryan Link to comment Share on other sites More sharing options...
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