AlexOnTheHill Posted March 29 Share Posted March 29 Hello, I suspect this has probably been raised as a suggestion in the past but as I am asked about this fairly often I thought I'd raise this as a new enhancement request. I did a search and could see people asking if this feature existed or if there were another way to achieve the same thing but not a specific enhancement request. Our service desk frequently need to update the status of multiple requests at the same time and while we can update, assign, prioritise, resolve and cancel as a multiple operation we cannot set the status/sub-status. For example, we have a large number of access requests which may be: pending authorisation, pending licence purchase or pending form completion. I'm sure there is a good reason why this is not already available. Would anyone else find this useful? 1 Link to comment Share on other sites More sharing options...
Steve Giller Posted March 31 Share Posted March 31 It has been raised before - for example: I'm not aware of any planned changes in this area at present, however current enhancements are listed under Admin -> Hornbill Solution Center -> Roadmap Library so do keep an eye for any changes there. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now