Request Actions - Set Status/Sub-Status

[AlexOnTheHill]

Hello,

I suspect this has probably been raised as a suggestion in the past but as I am asked about this fairly often I thought I'd raise this as a new enhancement request.

I did a search and could see people asking if this feature existed or if there were another way to achieve the same thing but not a specific enhancement request.

Our service desk frequently need to update the status of multiple requests at the same time and while we can update, assign, prioritise, resolve and cancel as a multiple operation we cannot set the status/sub-status.

For example, we have a large number of access requests which may be: pending authorisation, pending licence purchase or pending form completion.

I'm sure there is a good reason why this is not already available.

Would anyone else find this useful?

[Steve Giller]

It has been raised before - for example:

I'm not aware of any planned changes in this area at present, however current enhancements are listed under Admin -> Hornbill Solution Center -> Roadmap Library so do keep an eye for any changes there.