AlexOnTheHill Posted March 29 Share Posted March 29 Hello, I suspect this has probably been raised as a suggestion in the past but as I am asked about this fairly often I thought I'd raise this as a new enhancement request. I did a search and could see people asking if this feature existed or if there were another way to achieve the same thing but not a specific enhancement request. Our service desk frequently need to update the status of multiple requests at the same time and while we can update, assign, prioritise, resolve and cancel as a multiple operation we cannot set the status/sub-status. For example, we have a large number of access requests which may be: pending authorisation, pending licence purchase or pending form completion. I'm sure there is a good reason why this is not already available. Would anyone else find this useful? 1 Link to comment Share on other sites More sharing options...
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