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Service Manager

Discussions relating to the use/configuration of Service Manager

Subforums

  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,524 topics in this forum

  1. how to remove a call from all boards at closure

    By lee mcdermott,
    • 8 replies
    • 332 views

  2. Add drop down select box to email template

    By Dan Munns,
    • 2 replies
    • 221 views

  3. Photos assigned to tickets aren't being sent in notification emails to our contractors

    By KShep,   
    • 9 replies
    • 394 views

  4. Sites not allowing site manager update

    By Tracey T,
    • 1 reply
    • 201 views

  5. Assignment Reason - Greater insight into functional escalations

    By DRiley,
    • 3 replies
    • 285 views

  6. Asset Details (enhancement request)

    By QEHNick,   
    • 1 reply
    • 191 views

  7. Do we have an inaccurate "Default (RequestMessage)" Email Template option hardcoded into the Service Config?

    By Berto2002,
    • 10 replies
    • 423 views

  8. Define sub-status after on hold

    By AlexOnTheHill,   
    • 3 replies
    • 249 views

  9. A digest email possibility?

    By Berto2002,
    • 3 replies
    • 187 views

  10. Board error when assigning a call.

    By lee mcdermott,
    • 1 reply
    • 209 views

  11. Handling ticket queues when people go on holiday; what practices and widgets

    By Berto2002,
    • 2 replies
    • 271 views

  12. Time Recording dialog in Service Manager Requests not attaching to action

    By Martyn Houghton,   
    • 8 replies
    • 455 views

  13. Text Editor

    By Salma Sarwar,
    • 1 reply
    • 211 views

  14. User updating Request when the Status is Resolved or Closed

    By JoanneG,
    • 5 replies
    • 276 views

  15. Request View - Linked Requests to have Request Type Filter and textual filter

    By Martyn Houghton,   
    • 3 replies
    • 183 views

  16. Unexpected email desktop notifications

    By Adrian Simpkins,
    • 19 replies
    • 909 views

  17. How do i add h_summary to ticket description

    By Paul Lear,
    • 1 reply
    • 223 views

  18. Fix by Date - not updating

    By Salma Sarwar,
    • 1 reply
    • 217 views

  19. Unable to clear Custom Field

    By Sam P,
    • 2 replies
    • 219 views

  20. Remove attachments in the BPM

    By Jeremy,   
    • 2 replies
    • 334 views

  21. Hide Tasks - from customer portal view

    By Salma Sarwar,
    • 2 replies
    • 246 views

  22. Feature Request - "Connected" customers (those added as "Connections") to receive any Timeline updates

    By KShep,
    • 4 replies
    • 287 views

  23. Knowledge Manager Role Vs SM Knowledge Manager Role

    By DRiley,
    • 1 reply
    • 173 views

  24. Delete - Requests

    By Salma Sarwar,
    • 4 replies
    • 344 views

  25. Feature Request - The ability for Dashboard graphs to show a rolling time period (i.e. Last 12 Months)

    By KShep,
    • 1 reply
    • 251 views
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