will.good

Hi, Can we tidy up the feedback pane on a request, please? The date submitted doesn't follow the user date/time preferences e.g. mine is set as DD/MM/YYYY HH:MM everywhere else Each question should really be on a new line, the Did we help to resolve your query question shouldn't be straight after the first one

+1

This is our current workaround yes - but not ideal and don't think we should have to be doing this

Hi, We have created a custom role to manage snippets Our users are getting an error when trying to edit any snippets that are owned by other people - is there any reason for this?

I think this is controlled from this setting api.xmlmc.queryExec.maxResultsAllowed Note it cannot be more than 25,000

This is for our New Starter process where we are sending out contracts / links to onboarding so we'd like to send to the new employee and cc their manager and HR Partner as a go to Both potential suggestions are a bit messy - the customer needs to be the recipient of the email with the relevant connections cc'd for support.

Hi, Hoping I am having a bit of a dumb moment. But is it possible to email a customer using a node in the workflow and also CC a connection type? I can't seem to work out how to do this currently

@Gerry Hi, Whenever we view a user profile, as soon as we click to navigate away from that page (e.g. to the Org Structure page on the left, or using the browser back button to get back to the user search) we are given the message that we have made changes and to save or ignore. If we click the save button, we get this error

Hi Whenever we view a user profile in system admin - even if making no changes - we get this popup when navigating away from the user page Please can this be fixed

Hi, Just a few things we have noticed when looking at the User Profiles lately 1. Date of birth is a date/time field for some reason? this should surely be just a date field? 2. On the profile page, where a user views their own profile (or analysts views a user's profile), where there are either no visible fields (or no populated fields where the user cannot populate these themselves) can we just hide the dropdowns? e.g. in this case the below 2 sections would be hidden as they have no populated information

+1

Hi, When deleting an email from the inbox, we can see that it disappears from h_msg_messages, however we can still see the attachments in h_msg_attachments. Why are the attachments not removed when the email is deleted? There is a deleted column in this table, but assuming the attachments are still somewhere in our instance? (and potentially taking up file space??) The same also seems to happen when using the Email Archiver.

Hi, Seems basic users have the option to delete their comments in a timeline, but then get an error when doing so (haven't tried this with editing)

Hi, Within Hornbill there are different variants of a user's first + last name/ handle being used, is there any reason for this? Can we see if we can make them more consistent? We'd ideally like handle to be used everywhere (but this should really be customisable per instance) E.g. on the request list, the customer column concats first and last name, whereas last updated by uses handle Within a request, the customer name again concats first and last name, whereas any timeline updates use handle

Thanks Sam - tested and working from our end.