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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,521 topics in this forum

  1. Requests failing to write to auto escalation board

    By Adrian Simpkins,   
    • 4 replies
    • 308 views

  2. HTML code in username

    By Alisha,
    • 1 reply
    • 281 views

  3. Amend 'Created by' in the Business Process

    By Alisha,
    • 6 replies
    • 397 views

  4. Default Request List view syntax in Application Settings

    By Philds,
    • 2 replies
    • 267 views

  5. Display/Raw choice not available for Human Task outcome based on a SimpleList but both are available when outcome is based on an IC form choice from the same list

    By Berto2002,   
    • 1 reply
    • 181 views

  6. Not to display in portal view

    By Salma Sarwar,
    • 1 reply
    • 339 views

  7. Minor defect/enhancement/annoyance: Simplelists autosave doesn't seem to work if you add multiple lines at once

    By Berto2002,
    • 4 replies
    • 259 views

  8. Reopen Info

    By will.good,   
    • 1 reply
    • 247 views

  9. Is it possible to have a default snippet?

    By Estie,
    • 3 replies
    • 269 views

  10. Subscription issue

    By QEHNick,   
    • 5 replies
    • 264 views

  11. Minor enhancement request: A sort order option for Simplelist values or at least allow to choose if alphabetical on Raw or Display

    By Berto2002,   
    • 5 replies
    • 268 views

  12. Knowledge base - Are there any plans to allow the search to return documents as well as faq's

    By Jim,
    • 8 replies
    • 370 views

  13. Change Feedback Submitted (Team Notification) so a notification is sent to Team each time feedback is received

    By Paul Chambers,   
    • 2 replies
    • 283 views

  14. Minor UI enhancement request: Email variable picker box is too short/shallow

    By Berto2002,   
    • 3 replies
    • 292 views

  15. How to change translation text on Resolved and Reopen buttons in portal once ticket resolved

    By Estie,   
    • 3 replies
    • 236 views

  16. Database Schema view role query

    By Gareth Watkins,
    • 4 replies
    • 226 views

  17. Chart from a database direct query

    By Giuseppe Iannacone,
    • 2 replies
    • 332 views

  18. Seeing an auto list on assign to analyst ?

    By Adrian Simpkins,
    • 6 replies
    • 196 views

  19. Change order of request presentation under Service

    By Sam P,   
    • 2 replies
    • 218 views

  20. Passwords - creating and deleting them from Hornbill

    By Jim,   
    • 3 replies
    • 226 views

  21. Suspend await expiry - reset expired = true?

    By Jim,   
    • 4 replies
    • 307 views

  22. Disabled reports still running each night

    By Mark (ESC),
    • 1 reply
    • 154 views

  23. Feature Request: Wait for any event on a request

    By Jim,   
    • 1 reply
    • 206 views

  24. How do I create/manage Knowledgebases and topics

    By DRiley,
    • 1 reply
    • 288 views

  25. Email - From details

    By Jeremy,
    • 2 replies
    • 365 views
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