DRiley Posted February 16 Share Posted February 16 Hi Everyone, there's a report available in the Service Manager In-App Reporting area called "Team Reassignments". According to the wiki description this looks "to see how many requests have been resolved by the first team that they were assigned to. This can help to identify the performance of your 1st Line teams and if they are successfully resolving requests without having to rely on reassigning to another team". In it's default form, what criteria is this report using to determine the percentage of Reassigned Vs the percentage of not reassigned? Thanks, Dan Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now