Resolution Date in reports (reopened requests)

[Jim]

Hi, 

 

I have created a report to view repeated incidents or reopened incidents, I would like to be able to view the original resolution date compared to the actual resolution after it was reopened but, it seems that the resolution date is over written when it is resolved the second time. I'm wondering if their is anywhere I could pull the original value from?

[Steve Giller]

You would need to store the original Resolved date in a separate Custom Field at the point of Resolution, preferably a Date/Time field, as part of the Workflow to achieve this.