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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
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8,522 topics in this forum

  1. There was a problem in saving the new asset. Check if an asset with this name already exists in the specified type

    By TazelleGregory,
    • 2 replies
    • 198 views

  2. Hide Links on Homepage?

    By lomixture,
    • 2 replies
    • 201 views

  3. Reports - Filter Options - Against Multiple Values?

    By CraigP,
    • 2 replies
    • 151 views

  4. UI issue: Human Task text entry box always 'snaps' to the top which obscures text if the row count requires vertical scrolling beyond the visible screen pixel height

    By Berto2002,
    • 1 reply
    • 260 views

  5. Which role is needed for creating reports in Service Manager

    By HHH,
    • 3 replies
    • 240 views

  6. Unable to load - could not connect to instance - 8:30am Monday 6h March

    By Mark (ESC),
    • 1 reply
    • 180 views

  7. Service Manager Report - Grouping data based on certain keywords in their summary column

    By acheema,
    • 1 reply
    • 286 views

  8. Asset Tags

    By Mhari Lindsay,
    • 1 reply
    • 283 views

  9. Teams chat messages not being received despite signs they were created and sent OK

    By Berto2002,
    • 8 replies
    • 580 views

  10. Resolution Category 'missing' from the Request List Views and Customise Columns options

    By Berto2002,
    • 2 replies
    • 308 views

  11. Productivity enhancement: a SHARE (link) feature to allow instant access to either analyst/portal links for any Request (common feature on most platforms now)

    By Berto2002,   
    • 2 replies
    • 243 views

  12. Help with Roles - need Service Manager read-only

    By Sam P,
    • 10 replies
    • 796 views

  13. How do I add new profiles for closure?

    By Ruben,
    • 4 replies
    • 288 views

  14. Error sending emails from Service Manager

    By 7oaks,
    • 4 replies
    • 216 views

  15. Emails in outbox due to issue with password set on mailbox

    By Adrian Simpkins,   
    • 2 replies
    • 202 views

  16. Report Row Limit in Excel (xlsx)

    By Giuseppe Iannacone,
    • 3 replies
    • 263 views

  17. Lock Resolution for particular role

    By Alisha,
    • 14 replies
    • 991 views

  18. Bulk Action - Resolve Please can category be made mandatory

    By MichelleReaney,   
    • 10 replies
    • 395 views

  19. Hornbill Contacts. Is it possible to to lock down view of contacts by support queue?

    By Adam Toms,   
    • 8 replies
    • 646 views

  20. Update node in Service Manager - what happens to images inserted here?

    By Adrian Simpkins,
    • 5 replies
    • 238 views

  21. Minor bug/annoyance. When BPM error occurs, on-screen error pop-up shows the same truncated error as the notification version

    By Berto2002,
    • 1 reply
    • 203 views

  22. How to add a call to a board in the BPM process

    By lee mcdermott,
    • 3 replies
    • 240 views

  23. HTML Links in ESP Conditions

    By will.good,   
    • 8 replies
    • 334 views

  24. how to remove a call from all boards at closure

    By lee mcdermott,
    • 8 replies
    • 332 views

  25. Add drop down select box to email template

    By Dan Munns,
    • 2 replies
    • 221 views
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