Ryan
Hornbill Developer-
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Ryan last won the day on August 29 2017
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@will.good We have reverted your migration this morning, so you should be able to go in and edit those FAQs that were migrated yesterday, and we have patched the application, removing the ability to do so again (until the functionality is fully released). You should not have any issues, but let us know if you do. Sorry for any inconvenience. Thanks, Ryan
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Hi @samwoo, The primary record and translations are stored in the same table. h_id is the ID for the translation, and h_question_id is the ID of the question, each translation for the question will share the same question id. You may need to add "h_language='default'" to your criteria, so the report does not return duplicate records. The order of questions displayed is by the h_order field, then its ordered by h_last_updated. Thanks, Ryan
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Not able to open progressive capture following ESP 3492
Ryan replied to nasimg's topic in System Administration
Hi, We are currently investigating this issue, will hopefully have an update for you soon Ryan -
Last updated field for assets not displaying formatted value
Ryan replied to Nikolaj's topic in Service Manager
Hi @Nikolaj I believe this issue has been resolved with Service Manager build 2241 as part of "Date formats on the assets list are inconsistent. {PM00167248}" Are you still experiencing this issue? Ryan -
This should be fixed in the next release in early June. Ryan
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@Luke Found an issue with creating the timeline entry when a task with custom outputs are used. You shouldnt need an extra node to create the timeline entry after the New Change Time Selected task is completed. This will be fixed in the next Service Manager release in early June.
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defect? Service Subscribers Add includes Archived Organisations
Ryan replied to Martyn Houghton's topic in Service Manager
It should be excluding archived accounts, so I have raised this with the development team. I have tried the other subscription types, but could only see the issue with external organisations. @Martyn Houghton Were there other types you found this with? Ryan- 3 replies
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- service subscriber
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employee portal Employee Portal Links not re-directing
Ryan replied to Jeremy's topic in Employee Portal
Hi @Jeremy, I can see the issue with the redirects from the log request form to the new employee portal, and will raise this with our development team. Thanks, Ryan -
Hi Dan, Thanks for reporting this. I have found the issue and will hope to get a fix in the next SM build. Ryan
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Hi Frank, It looks like there is an issue with the tab, and the content is not loaded if you have change request values previously selected. This has been raised with the development team. In regards to the connections option, this is not hidden behind a setting. Are you checking the correct portal? This is only available in the Employee Portal https://wiki.hornbill.com/index.php/Connections Thanks, Ryan
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As a temporary workaround, it is possible to update the mappings to use a blank string when the value is undefined. if you update the mapping from Custom A Contents: &[global["flowcode"]["customFieldA"]] to Custom A Contents: &[global["flowcode"]["customFieldA"] || ""] Then when the value is undefined, it will use a blank string instead. Becomes
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Hi @P. Nordqvist, Are you able to raise a Request via the webform for a member of the Customer Success Team to investigate You can raise a Request via our webform through the following URL: https://www.hornbill.com/support/?request/ Thanks, Ryan
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Several translations are missing in our customer portal
Ryan replied to MikaP's topic in Service Manager
Hi, James has already covered item 1. 2. List status and sub status guest.com.hornbill.servicemanager.portals.portal.home.requestView.status guest.com.hornbill.servicemanager.portals.portal.home.requestView.subStatus (missing) 3. Post action - upload image, insert emoji user.core.uploadImage user.core.insertEmoji user.core.keyboard-shortcuts.previewwiki 5. Yes/no for dialogs guest.component.dialog.DIALOGS_YES guest.component.dialog.DIALOGS_NO 6. Service Status - ui.app.com.hornbill.servicemanager.servicePortfolio.status.nostatus ui.app.com.hornbill.servicemanager.servicePortfolio.status.available ui.app.com.hornbill.servicemanager.servicePortfolio.status.impacted ui.app.com.hornbill.servicemanager.servicePortfolio.status.unavailable ui.app.com.hornbill.servicemanager.servicePortfolio.status.nostatusMsg ui.app.com.hornbill.servicemanager.servicePortfolio.status.availableMsg ui.app.com.hornbill.servicemanager.servicePortfolio.status.impactedMsg ui.app.com.hornbill.servicemanager.servicePortfolio.status.unavailableMsg There is an issue in the Customer Portal, where this value is not translated. but the strings are guest.com.hornbill.servicemanager.portals.portal.service.status.available guest.com.hornbill.servicemanager.portals.portal.service.status.impacted guest.com.hornbill.servicemanager.portals.portal.service.status.unavailable The popup from this button is not translated, but will display the value saved in the Service Form. I will need to talk to the developers about the translations for the disconnection popup (4), and the progressive capture mandatory prompt (7). Hope this helps, Ryan- 6 replies
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error Email Auto-Routing issue... potentially urgent?
Ryan replied to samwoo's topic in Service Manager
ERROR(006) is not the most helpful message, but this is the error returned when more than 1 record is found with the from email address. Are there more than one Co-worker or Contact with the email address being sent from? Ryan -
Looks like there is an issue where the summary is missing if it is populated via a question form instead of the request details form in progressive capture. Hopefully this will get fixed as well. Ryan