Malcolm Posted March 27 Share Posted March 27 We have clients (guests) complaining that the customer portal has a very short inactivity lease. Can this be extended so that the portal doesn't timeout so quickly. I have noticed that I do not have the same issue however I log in as an agent. Link to comment Share on other sites More sharing options...
Steve Giller Posted March 27 Share Posted March 27 The timeout is configured in the Admin View under Platform Configuration -> Customer Portal -> Session Timeout. 1 Link to comment Share on other sites More sharing options...
Malcolm Posted March 27 Author Share Posted March 27 perfect, thanks @Steve Giller Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 28 Share Posted March 28 @Malcolm As a fellow Customer Portal user, what setting value do you have this now set to? We have our set to 14400. Cheers Martyn Link to comment Share on other sites More sharing options...
Malcolm Posted March 28 Author Share Posted March 28 @Martyn Houghton I had the default of 900. Which I have now set to 7200. 1 Link to comment Share on other sites More sharing options...
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