Customer Portal Timeout

[Malcolm]

We have clients (guests) complaining that the customer portal has a very short inactivity lease.

Can this be extended so that the portal doesn't timeout so quickly.

I have noticed that I do not have the same issue however I log in as an agent.

[Steve Giller]

The timeout is configured in the Admin View under Platform Configuration -> Customer Portal -> Session Timeout.

[Malcolm]

perfect, thanks @Steve Giller

[Martyn Houghton]

@Malcolm

As a fellow Customer Portal user, what setting value do you have this now set to?

We have our set to 14400.

Cheers

Martyn

[Malcolm]

@Martyn Houghton I had the default of 900. Which I have now set to 7200.