Jump to content

Service Manager

Discussions relating to the use/configuration of Service Manager

Subforums

  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,522 topics in this forum

  1. Email - From details

    By Jeremy,
    • 2 replies
    • 366 views

  2. Any workflow (BPM) elements that can 'discover' if a Customer has other open Requests?

    By Berto2002,
    • 1 reply
    • 191 views

  3. Archiving User Accounts

    By Osman,
    • 4 replies
    • 279 views

  4. Email Response System Auto Responder

    By Jim,
    • 8 replies
    • 384 views

  5. Service Manager Build 2830 - does not seem to have been applied

    By Martyn Houghton,   
    • 3 replies
    • 273 views

  6. More customer details when logging request

    By Alisha,   
    • 9 replies
    • 473 views

  7. Date Format in Description

    By Tina.Lapere,
    • 3 replies
    • 239 views

  8. Turn off Individual Routing Rules

    By will.good,
    • 3 replies
    • 235 views

  9. Service Portfolio Config - is there a log of activity?

    By Estie,
    • 7 replies
    • 303 views

  10. Timeline is no longer updated when a linked request is removed

    By MichelleReaney,
    • 3 replies
    • 236 views

  11. Definition of "last updated"

    By HHH,
    • 1 reply
    • 225 views

  12. Service Portfolio: Adding Subscribers by Manager

    By AlexOnTheHill,   
    • 1 reply
    • 156 views

  13. Error Create New Asset

    By Nikolaj,
    • 2 replies
    • 213 views

  14. Notification Preferences

    By will.good,   
    • 2 replies
    • 213 views

  15. Minor Enhancement / idea: Allow auto resizing on Change Calendar entries

    By Berto2002,   
    • 1 reply
    • 164 views

  16. superfluous entity record update detected for site but no data changes were applied

    By Sana,
    • 1 reply
    • 174 views

  17. Sub-status timer

    By grayat,   
    • 2 replies
    • 245 views

  18. Logged by Team - Report

    By yelyah.nodrog,   
    • 3 replies
    • 1.6k views

  19. Email signiture not displaying properly in Outlook

    By Andytaylor93,
    • 10 replies
    • 1.5k views

  20. User import update

    By Damian Roberts,   
    • 6 replies
    • 349 views

  21. Intelligent Capture - "Questions"

    By Malcolm,
    • 2 replies
    • 224 views

  22. Enhancement idea: "Directed Assignments". Allowing teams to set next (return or onward) assignment; preventing partial resolutions

    By Berto2002,   
    • 4 replies
    • 192 views

  23. Email notifications

    By Paul Welby,
    • 1 reply
    • 278 views

  24. Custom Fields

    By Malcolm,
    • 3 replies
    • 244 views

  25. Service Levels Calendar

    By Jim,
    • 2 replies
    • 201 views
×
×
  • Create New...