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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,518 topics in this forum

  1. On-hold and Breached Calls

    By CraigP,
    • 2 replies
    • 374 views

  2. One analyst getting an error message when using an Auto task / Custom button to raise awareness on a request

    By Adrian Simpkins,   
    • 2 replies
    • 190 views

  3. Send email failing on BP

    By Amanda Durgan,
    • 2 replies
    • 226 views

  4. Enhancement: Please allow Request Updates to Users to be configured to go out through platforms other than email

    By Berto2002,   
    • 4 replies
    • 343 views

  5. Importing users

    By billster,   
    • 2 replies
    • 202 views

  6. Drill-down measures

    By Salma Sarwar,
    • 1 reply
    • 220 views

  7. Change Scheduled Between Text

    By will.good,
    • 2 replies
    • 195 views

  8. Asset Import Roles

    By Jim,   
    • 1 reply
    • 186 views

  9. Enhancement: Allow "Get Asset" nodes to discretely obtain Used by and Owned by Assets for users who are not the customer

    By Berto2002,   
    • 1 reply
    • 190 views

  10. The "Linked Services" tab of Service Level Agreements does not work

    By Berto2002,
    • 3 replies
    • 217 views

  11. Emails stuck in Outbox

    By JAquino,
    • 2 replies
    • 257 views

  12. Replace lowercase with uppercase

    By billster,
    • 2 replies
    • 203 views

  13. Total time to respond and resolve a call?

    By lee mcdermott,
    • 2 replies
    • 192 views

  14. Linking information

    By Llyr,
    • 7 replies
    • 214 views

  15. Customer Notifications from Sub-Status Comments

    By George Zippo,
    • 1 reply
    • 216 views

  16. What to expect when applying an email manually to a request that is on hold

    By Adrian Simpkins,   
    • 2 replies
    • 173 views

  17. Request for help file update on Add Assets Nodes

    By Berto2002,
    • 5 replies
    • 339 views

  18. Custom Buttons (capture who clicked?)

    By Jim,   
    • 14 replies
    • 546 views

  19. Change Freeze - why does 23:59 on the 8th show that the 9th is included?

    By Berto2002,
    • 3 replies
    • 205 views

  20. Requests widget

    By Jim,   
    • 1 reply
    • 185 views

  21. Email Action - Notify Customers of Linked Requests

    By AlexOnTheHill,   
    • 3 replies
    • 229 views

  22. Custom Buttons - Multiple Actions

    By AlexOnTheHill,   
    • 2 replies
    • 198 views

  23. Functional Availability - Assets

    By JanS2000,
    • 8 replies
    • 269 views

  24. End of Service Announcement: Service Portal

    By Gerry,
    • 9 replies
    • 1.5k views

  25. Additional User Status option

    By Alisha,
    • 2 replies
    • 184 views
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