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Service Manager

Discussions relating to the use/configuration of Service Manager

Subforums

  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,518 topics in this forum

  1. Configuration Items - Dependency's

    By Jim,   
    • 4 replies
    • 193 views

  2. Impacting customers

    By Alisha,   
    • 10 replies
    • 794 views

  3. Custom field in Human Task not working

    By Alisha,
    • 1 reply
    • 165 views

  4. Email Action in Request Action Bar; cannot use the Paste from Word option

    By Berto2002,
    • 1 reply
    • 169 views

  5. Display date when linking Problems

    By Alisha,   
    • 1 reply
    • 158 views

  6. Sub-status Reason Required

    By Alisha,
    • 2 replies
    • 192 views

  7. Size of images in email templates

    By Adrian Simpkins,   
    • 8 replies
    • 287 views

  8. Forced Service Request Closure Category

    By ssimpson,
    • 4 replies
    • 229 views

  9. Task Assignment - Assign to Variable for Groups/Roles

    By Ade M,
    • 2 replies
    • 205 views

  10. Task Assignment - Assign to Variable for Groups?

    By CraigP,
    • 3 replies
    • 381 views

  11. Timeline update - email to customer

    By Kelvin,
    • 1 reply
    • 210 views

  12. Report/Search showing where Simple Lists are used

    By Stuart Torres-Catmur,   
    • 7 replies
    • 306 views

  13. Customer visibility of human tasks

    By Kelvin,
    • 8 replies
    • 287 views

  14. Explorer and Service Statuses

    By George Zippo,   
    • 1 reply
    • 188 views

  15. Hold Statuses Issue

    By Jeremy,
    • 8 replies
    • 378 views

  16. Unlink requests

    By Alisha,
    • 2 replies
    • 422 views

  17. Emailing Customer and Connections

    By will.good,   
    • 2 replies
    • 181 views

  18. Major Incident notifications

    By David Longley,   
    • 12 replies
    • 1.9k views

  19. Default text formatting

    By billster,
    • 4 replies
    • 328 views

  20. Accessing Software Asset Management

    By Frank Reay,
    • 8 replies
    • 503 views

  21. See what is using which BP

    By billster,
    • 1 reply
    • 161 views

  22. Put multiple tickets on hold when needing the same status and sub status

    By Smurfy,   
    • 2 replies
    • 176 views

  23. History of call included in replies

    By jhiggins,
    • 1 reply
    • 160 views

  24. Error in "Place On Hold" node that went away on refresh without changes. Ideas why?

    By Berto2002,
    • 1 reply
    • 185 views

  25. Editing an Existing Group

    By aykut.boyraz,
    • 4 replies
    • 244 views
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