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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,571 topics in this forum

  1. Call import and business process

    By chrisnutt,
    • 2 replies
    • 1.2k views

  2. Not receiving email notifications when a call is updated

    By Claire Holtham,   
    • 13 replies
    • 2.6k views

  3. Red Dotted Underline on Portals

    By Guest Paul Alexander,
    • 10 replies
    • 2k views

  4. increased functionality in the 'resolve call' dialogue

    By Gary@ADL,
    • 10 replies
    • 2.2k views

  5. Bulk Reassigning Tickets

    By Guest Paul Alexander,
    • 12 replies
    • 2.5k views

  6. unable to log on to Service Manager

    By Prathmesh Patel,   
    • 3 replies
    • 990 views

  7. Put a call on hold in BPM until a particular date

    By Guest Paul Alexander,   
    • 6 replies
    • 2k views

  8. Sub-Status update on customer portal update

    By Martyn Houghton,   
    • 3 replies
    • 1.5k views

  9. Searching for old tickets

    By AndyColeman,   
    • 6 replies
    • 1.7k views

  10. Identify and remove Duplicate Assets

    By Awalker,   
    • 7 replies
    • 2.5k views

  11. Automatic task reassigmnet

    By cchalmers,
    • 10 replies
    • 1.8k views

  12. Regex validation

    By Stuart Torres-Catmur,
    • 3 replies
    • 1.6k views

  13. Sub-Statuses - automatic based on customer responses

    By Martyn Houghton,   
    • 1 reply
    • 1.1k views

  14. Print function and options not available

    By Stuart Torres-Catmur,
    • 6 replies
    • 1.3k views

  15. Date fields showing a time instead?!

    By Guest Paul Alexander,
    • 8 replies
    • 1.6k views

  16. CSV uploads

    By derekgreen,
    • 2 replies
    • 1.3k views

  17. Back Ups

    By SJEaton,
    • 2 replies
    • 947 views

  18. Tickets not coming off hold within the time period set

    By Rohit Govind,
    • 3 replies
    • 1k views

  19. Impacted Customers

    By andrea_bariggi,   
    • 3 replies
    • 1.3k views

  20. Role Needed to Create/Amend Email Templates

    By SJEaton,
    • 2 replies
    • 832 views

  21. Unable to access instance

    By PSG,   
    • 4 replies
    • 2.9k views

  22. Viewing Closed calls

    By Rachel Crisp,
    • 13 replies
    • 3.4k views

  23. Ticket Status

    By Tom Brewster,
    • 10 replies
    • 2.8k views

  24. Custom fields still missing from email template emails

    By lee mcdermott,
    • 20 replies
    • 2.7k views

  25. Custom Form won't load

    By SJEaton,
    • 7 replies
    • 1.5k views
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