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Found 4 results

  1. Just a question in relation to the automatic updates that are being pushed out from the 12th July, do you know when these will be happening e.g. 4am on a Tuesday, or is there a setting somewhere where we can set the scheduled update time? Just wondering as we can then plan for 'at risk' windows going forward.
  2. Hi Everyone, Is there a way to generate an appointment activity through the BPM? Thanks, Tom
  3. @James Ainsworth I am a bit confused about the sub-statuses option to automatically change based on the customer responses. I can see where that is set in relation to the 'On Customer Repsonse' and 'On Auto Off-hold' the status you want it to go to automatically, but I am confused by the slider switch against each sub-statuses, as this does not appear to me covered in the Wiki. Cheers Martyn
  4. We are looking at implementing Routing Rules for a shared mailbox where we will receive email incidents from members of the public. Most of these emails will come from members of the public who will not already be a contact within our system and therefore we are looking for away we can automatically create a new contact under our 'public users' organisation record in order to log the incident and have the email address as the contact on the incident. I am presuming I have to create a contact in order to link it to the incident and send emails to them from both the incidents itself and the its associated BPM? Is there another way to achieve this, without creating a contact? Cheers Martyn
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