unable to log on to Service Manager

[Prathmesh Patel]

Operation timed out after 10000 milliseconds with 0 out of -1 bytes received

[TrevorKillick]

@Prathmesh Patel

Can you try again everything should be ok now?

Kind Regards

Trevor Killick

[Prathmesh Patel]

Thanks, Yes, now all working. What went wrong?

[Keith Stevenson]

Prathmesh,

Thanks for the confirmation. We noticed at 8:39 that one of our nodes was acting strange and refusing connections. Investigations showed that this was the result of a deadlock on the back end database. The lock was cleared around 8:48 and once done your instance could again connect.

We are investigating the root cause and will add additional monitoring to ensure that this will not occur again.

Kind Regards

Keith Stevenson