Rohit Govind Posted June 12, 2017 Share Posted June 12, 2017 Hi, We just noticed a number of tickets that were meant to come off hold are no longer doing so. I couldn't find any specific settings for on-hold. See example below. Any idea's why this might be? Thanks, Rohit. Link to comment Share on other sites More sharing options...
David Hall Posted June 12, 2017 Share Posted June 12, 2017 Hi @Rohit Govind Apologies for this, we have identified an issue and a fix has now been applied to correct this, future timers should now be coming off-hold correctly. Kind Regards, Dave. Link to comment Share on other sites More sharing options...
Rohit Govind Posted June 12, 2017 Author Share Posted June 12, 2017 Hi David, Thanks for your swift response, I've just tested and its all working again. 1 Link to comment Share on other sites More sharing options...
Victor Posted June 12, 2017 Share Posted June 12, 2017 @Rohit Govind just an FYI, the issue was fixed in your instance and the permanent fix was also included in the latest SM build, now available for update in live instances. Link to comment Share on other sites More sharing options...
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