Custom Form won't load

[SJEaton]

I have the following simple ProCap so didn't envisage any problems but when the Request type is selected as 'Shopping Cart Approval'  the 'Shopping Cart Details' form won't load.  Usually this is because there is something wrong with the Goto If but I can't see anything wrong in this instance.  What am I missing?  (I did have Never Skip Form as False to start with but this didn't work either)

Thanks Sam

[Steve Giller]

I had an issue similar to this - check your Shopping Cart Details custom form for errors, this is what was preventing mine from loading.

[Victor]

@SJEaton when you say it won't load, what exactly means? Is that nothing is displayed after clicking Next (like a blank page) or clicking Next does not do anything?

[SJEaton]

Clicking next just means it just whirls around and doesn't load the next custom form. You have to click cancel to exit.

[SJEaton]

I've just fixed it.  One of the questions had a blank field ID, doh!  I'm not having a good morning this morning am I!  It must be Friday

 

Sam

[Victor]

@SJEaton it is Friday!! Yay!

However, even if the ProCap was missing something it shouldn't really behave like this when teh ProCap runs... it should give back some sort of information that it can't progress... I'll run some tests and see if it needs mentioning to our dev team... (perhaps I a missing something that's why)

[SJEaton]

OK, It does happen quite often if we haven't configured the GotoIf correctly but it hadn't happened before when one of the Form Field configurations was wrong so it is a bit weird.

[Steve Giller]

In case it helps, on mine I had a single "Question" - read only so it was effectively an information box - but I'd missed out one of the fields (sorry, I forget which one) and it caused the PC to sit with a spinning Hornbill logo until you cancelled.