Print function and options not available

[Stuart Torres-Catmur]

We have set up a number of services and catalogue items in the last few weeks.  Half have been set up by one person, the other half by another person. 

The ability to print requests and the print options work on half the catalogue items, but for the other half of them, although the print icon is present, when clicked, nothing happens (i.e. print options are not presented)

It appears that the latter have been set up differently somehow so that this feature isn't enabled, but we can't find setting that controls this according to Service / Catalogue item.

Please help

[Victor]

@Stuart Torres-Catmur do you have two examples, one where the issue occurs and one where it does not? (I had a look at IN*744, this one seem to be working fine...)

[Stuart Torres-Catmur]

Hi Victor

Thanks for your response.  Check out SR00000349 - one that doesn't work

[Victor]

@Stuart Torres-Catmur thanks, just wanted to see if the behavior is the same as the one we identified recently. It is a defect, which has been fixed. The fix will be available in the next Service Manager app update.

[Stuart Torres-Catmur]

Thanks Victor.  Glad it's not us being dumb!  Any rough idea when this update will be available please?

[Victor]

@Stuart Torres-Catmur in a week, max two as far as I am aware... SM updates usually happen every other week unless there is a major functionality being introduced by an update... I don't think there is any in the next one so it should follow the regular pattern...

 

Key words above are "usually" and "should"  

[Stuart Torres-Catmur]

@Victor the recent update (prior to build980) resolved this for us.  Thank you