Lyonel

Service Level email notifications setup

By Lyonel, January 18, 2017 in Service Manager

• service level
• escalation
• (and 1 more)

  Tagged with:

  • service level
  • escalation
  • event

enhancement Automatic request update from email - tables & screenshots lost

By Lyonel, March 18, 2018 in Service Manager

• update
• timeline
• (and 2 more)

  Tagged with:

  • update
  • timeline
  • automation
  • email

product defect Paste screenshot in FAQ text

By Lyonel, April 24, 2018 in Service Manager

• faq
• screenshot
• (and 1 more)

  Tagged with:

  • faq
  • screenshot
  • copy-paste

Tags not linked to documents?

By Lyonel, December 14, 2016 in Document Manager

• tags
• documents
• (and 1 more)

  Tagged with:

  • tags
  • documents
  • clean-up

translation Translation "on the fly"

By Lyonel, April 3, 2017 in Service Manager

• google
• service manager
• (and 1 more)

  Tagged with:

  • google
  • service manager
  • language

View for documents - optimisation?

By Lyonel, March 30, 2017 in Document Manager

• document manager
• view
• (and 2 more)

  Tagged with:

  • document manager
  • view
  • optimisation
  • ux

Email content - Rich text?

By Lyonel, March 23, 2017 in Service Manager

• email
• rtb
• (and 3 more)

  Tagged with:

  • email
  • rtb
  • images
  • ux
  • service manager

Quick delete of all attachments to a request

By Lyonel, February 2, 2018 in Service Manager

• request
• attachments
• (and 1 more)

  Tagged with:

  • request
  • attachments
  • delete

Fastest way to archive 600+ users?

By Lyonel, February 26, 2018 in System Administration

Change service owner - rights?

By Lyonel, March 9, 2017 in Service Manager

• service owner
• rights
• (and 2 more)

  Tagged with:

  • service owner
  • rights
  • security
  • service manager

Static checkbox group with dynamic fields

By Lyonel, July 4, 2018 in Progressive Capture

Charts update on "My Dashboard"?

By Lyonel, May 22, 2017 in Service Manager

• charts
• service manager
• (and 2 more)

  Tagged with:

  • charts
  • service manager
  • dashboard
  • custom view

service portal Issue with login / redirection on Service Portal?

By Lyonel, February 19, 2018 in Service Manager

• sso
• login

Progressive capture - Multiselect drop down list UI

By Lyonel, March 22, 2019 in Collaboration

bug Service portal search not working as expected

By Lyonel, September 7, 2016 in Service Manager

• search
• service portal

Remove "edit" button from human tasks?

By Lyonel, September 22, 2016 in Business Process Automation

• human task
• edit
• (and 1 more)

  Tagged with:

  • human task
  • edit
  • rights

feature request [Feature request] "Get Service Details" automated task

By Lyonel, June 29, 2017 in Business Process Automation

• bpm
• automated task
• (and 1 more)

  Tagged with:

  • bpm
  • automated task
  • service details

Wiki update for Cleanup tool?

By Lyonel, October 21, 2016 in Integration Connectors, API & Webhooks

• cleanup
• wiki

issue Project costs

By Lyonel, October 13, 2017 in Project Manager

• ui

feedback Feedback on closing request

By Lyonel, August 1, 2017 in Service Manager

• request
• ui

issue Changing Progressive Capture

By Lyonel, October 13, 2017 in Project Manager

• progressive-capture

Log files

By Lyonel, June 15, 2017 in System Administration

• log
• debug
• (and 1 more)

  Tagged with:

  • log
  • debug
  • admin

Add "CC address" to routing rules?

By Lyonel, July 4, 2018 in System Administration

• feature request
• email
• (and 2 more)

  Tagged with:

  • feature request
  • email
  • routing rule
  • automation

Notification on request update when on hold?

By Lyonel, March 9, 2017 in Service Manager

• notification
• on hold
• (and 1 more)

  Tagged with:

  • notification
  • on hold
  • request

Support page not working

By Lyonel, February 20, 2018 in General Non-Product Discussions

• hornbill.com
• support