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[Feature request] "Get Service Details" automated task

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Another request from me today: could we get a "Get service details" option in the automated task below:


It would be incredibly useful for me (and probably other customers / users) if we could access the service details as I could really use the following fields in my BPMs:

- Custom fields

- Service Owner

- Visibility

Thanks !

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I envisioned being able to include the status of the service within the email that goes out to customers who log calls against it.

Many thanks,


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