Lyonel Posted July 4, 2018 Posted July 4, 2018 Hi, Is it possible to add the CC Address in the list of available fields for emails routing rules? That would be quite useful for us. Thanks, Lyonel
Victor Posted July 6, 2018 Posted July 6, 2018 This is being implemented although I do not know any timescale yet... 1
Lyonel Posted July 6, 2018 Author Posted July 6, 2018 @Victor that is good to know! Will it feature as an item on the success portal "Coming soon!" list when it reaches the development stage?
Victor Posted July 6, 2018 Posted July 6, 2018 @Lyonel I don't think so as this is not a Service Manager feature....
Lyonel Posted July 6, 2018 Author Posted July 6, 2018 Ah! Thanks @Victor. Another good example then for restructuring the forums and being able to follow up this thread
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