Lyonel Posted August 1, 2017 Share Posted August 1, 2017 Hi, Has something changed with the feedback feature when a customer closes a request? Before, the feedback form would automatically be prompted, now the user has to click on the button? Thanks for the clarification! Link to comment Share on other sites More sharing options...
Guest Ehsan Posted August 1, 2017 Share Posted August 1, 2017 Hi @Lyonel, We are aware of this behaviour and we're currently investigating the cause of it. We will update this post with a Service Manager build number, as soon as this behaviour is rectified. Thanks, Ehsan Link to comment Share on other sites More sharing options...
Lyonel Posted August 1, 2017 Author Share Posted August 1, 2017 Great! Thanks @Ehsan! I thought it was a bit strange... Link to comment Share on other sites More sharing options...
Guest riz Posted August 1, 2017 Share Posted August 1, 2017 Hi @Lyonel This issue has been fixed and will be available in our next service manager update (build 1027). Best Regards, Riz Link to comment Share on other sites More sharing options...
Victor Posted August 2, 2017 Share Posted August 2, 2017 @Lyonel not sure if you are aware, we deployed a patch to address the issue you raised. Please update SM to latest build to have the issue fixed. Once again, apologies for the inconveniences caused. Link to comment Share on other sites More sharing options...
Lyonel Posted August 3, 2017 Author Share Posted August 3, 2017 Thanks @Victor, @riz, Updated our instance and it looks all good again now Link to comment Share on other sites More sharing options...
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