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Feedback on closing request


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Has something changed with the feedback feature when a customer closes a request? Before, the feedback form would automatically be prompted, now the user has to click on the button? Thanks for the clarification!

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Guest Ehsan

Hi @Lyonel,

We are aware of this behaviour and we're currently investigating the cause of it. We will update this post with a Service Manager build number, as soon as this behaviour is rectified.



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