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Found 17 results

  1. The time recording drop down on the actions in the Service Manager Request View is not attaching to the action dialogue it is being called from, so does not scroll with the page. This either means it blocking another part of the request view or is stuck at the bottom and you cannot fill it in. Examples screenshots below. Cheers Martyn
  2. Hello, The company I work for will soon be offering our IT services to new parts of the group (similar to us becoming a MSP), is there any way that we can customize part of the employee portal so that each company has its own branding / images? Keen to understand how other MSP customers utilise the employee portal?
  3. Search bar is not covering the text of the logo (out of position?) and icons for email (and workspaces when I have new updates) not displayed
  4. Just tapping on a card (I was trying to move it lane): can’t get out of this state without reloading... tapping on fit to screen works within the container as expected, but the container does not resize properly. also moving cards from one lane to another is either not working or not intuitive. Shame because it is actually looking really good on iPad! I could easily sell this to my managers when working 100% on iPad
  5. Hi, Just noticed this morning a small UI issue in the library screen:
  6. Hi guys, Is there any plan to get a menu or something to analysts via the Service Manager app so that they can quickly access reports and dashboards / slideshows? At the moment, you have this really great set of tools but the only way to access them is via the admin URL, which understandably I am not really keen on sharing with all our analysts. I would be fab if they could have access via the normal front-end to the reports and dashboards we (admins / managers) create. Thanks in advance for any feedback!
  7. Don't know if it is done on purpose, but I think there is a minor UI issue with the timeline container... Given the free space on the screen, we should not see a scroll bar, should we? Because I am a nerd, I looked at the source code and a simple 5px padding at the bottom does the trick => PS: Are you planning on migrating to Bootstrap 4? If so, I'd be curious to know how you will plan and test that!
  8. When I open an existing cost, I get this: But when i got to change the amount from 25,000.00 to 32,000.00: and then hit update: Now my problem is from a User Experience point of view: you display the amount nicely formatted (and that's great! Don't remove it), but then the validation does not take it into consideration Maybe a simple parsing before validating would do the trick? (note: this is a typical user scenario, your dev guys will probably kill me for this one - I know I would!)
  9. Would it be possible to change (possibly via app settings) the "size" of the modal? Sometimes the standard size feels a bit too small for the content... Changing the class from "modal" to "modal-lg" is a great trick you've used, but the sizing is still not quite there... Nicely sized (using standard "modal" class): Not so great: (timeline feels a bit cramped) With just one change: What I changed: @media (min-width: 1366px) .modal-lg { width: 1200px; } I do realise such change would apply to the entire portal, but I would not mind the same thing on other modals too The trick I used personally was to create a new class "modal-xl" when I really needed space for clarity and user friendliness in a modal (based on the same principal as modal-lg but with bigger values.
  10. Project ID appears instead of project name in the Activity list pane: Same in activity list
  11. Hi, Has something changed with the feedback feature when a customer closes a request? Before, the feedback form would automatically be prompted, now the user has to click on the button? Thanks for the clarification!
  12. Hi, When creating a new bulletin for a service, it is quite difficult to size properly the image so that the content looks good. Many (if not all) of my colleagues are complaining about this and therefore do not post bulletins. It is not a good excuse I would agree but at the same I cannot blame them. In my opinion (and as discussed with some developers yesterday at the Hornbill Insight 2017 event) a very simple solution to this problem would be: 1. Post an official recommendation on your Wiki or Blog about how to size perfectly an image for bulletins (that would also take into consideration coding of the carousel and how it behaves on resize!) 2. Add a small label on the screen when creating a new bulletin with the recommended size and URL to the recommendation: This should be super quick to do and help us (and many other customers I would think) make the most of bulletins. Also I am pretty sure this has been mentioned a few times on this forum...
  13. We have been working on improving the navigation of our UI. For those of you familiar with Hornbill you will know that every time you install an App from the Hornbill App Store you will most likely get one or more icons appear down the left-hand navigation bar. The number of applications we have here at Hornbill has already reached the point where the left nav bar is no longer tenable and would probably require a scroll bar - yuck! So in anticipation of this expansion and taking inspiration from other modern cloud based business applications we have implemented an alternative navigation system which we think is a lot better and far more expandable in the future. We also believe many of you should already be familiar and comfortable with the general approach. Like all parts of Hornbill the implementation is responsive so works on all screen sizes and devices, adapting to an optimal layout depending on the devices screen size. You will see that the essence of the change is the left nav is no longer present, you need to click the top-left 3x3 to pop up the nav icons. The one question I anticipate is "what about the counter notifications", you will see that each icon that has active counters appears in the top nav pane growing right to left as more icons get notifications. Once the notifications are cleared the icons disappear from the top nav. At some point very soon you will see the option to try out the new navigation scheme, and as always you have a time window to try out the new navigation and make suggestions and/or provide feedback here while we evolve the implementation, you can switch between the new and old navigation scheme as you see fit. Our dev teams love to have feedback and input from our community, it inspires them to do more and go the extra mile so please get involved, have a play and post comments and feedback here. Gerry
  14. Any ideas why the search type changes from Requests when I'm in the request list, to Co-workers when I'm in a ticket. I'd prefer it to be Requests (makes it easier to find tickets). Nasim
  15. Hi, Sorry if the question has already been asked, just could not really find anything in the forum. Would it be possible to "group" analytics objects via a category (filter by drop down list)? At the moment, I have 170 measures setup (95% used, rest is under dev), 119 widgets, 30 reports, etc. The tool is great for that except when it comes to organizing content... I use a naming convention BUT it is still not quite good enough. What would make things a lot easier is to have a field "Category" on which we can filter, as we have for BPMs or PCs. Thanks for your feedback!
  16. Would it be possible to have an enhancement to the UI to indicate if a Progressive Capture or Business Process are currently assigned to a Service? Currently we only have a few of each, but as we create more and some are retired etc. there will inevitably be processes that are active but unused. We want to make all unused/deprecated processes inactive but having to click through every service to check if they're in use so we don't deactivate one that breaks something will become increasingly time-consuming. I've attached an image of the kind of thing I'm thinking of.
  17. Hi, Just noticed something odd on the service portal. I have a catalog item with a long title (meaningful for users). See below the configuration (image config-1.png): But when I go on the portal itself, I cannot see the full title! If the description is too long to be displayed in the tile, a "Show More" button appears. If I click on it, I can then see the title: Otherwise, you jump straight into the progressive capture. From my experience, there is a problem here. Either the size of the field "title" for the catalog item should be restricted so that it can rendered properly on the portal, or the portal needs to accommodate the size of the title. Can you please have a look? Thanks
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