Lyonel Posted March 9, 2017 Share Posted March 9, 2017 Hi, I had a request on hold and my customer used the portal to comment on something. However, I did not receive any notification OR my request list did not show me that the request had been updated since my last visit... Am I missing something? Is it normal? If so, is there a way to change that? I felt really stupid when the customer called me because I had not seen her comment... Thanks in advance for any help / feedback / clarification. 1 Link to comment Share on other sites More sharing options...
Guest Posted March 10, 2017 Share Posted March 10, 2017 @Lyonel This issue was discussed on the forum link below rather extensively. However if you have this setting enabled then I think I need to investigate this issue. Was this request assigned to you or was it assigned to your team? There are two settings, one is guest.app.requests.notification.notificationType.portalUpdate and the other is guest.app.requests.notification.notificationType.portalUpdateTeam. Link to comment Share on other sites More sharing options...
Lyonel Posted March 10, 2017 Author Share Posted March 10, 2017 @Pamela, here are my settings: And the request was assigned to me Link to comment Share on other sites More sharing options...
Guest Posted March 10, 2017 Share Posted March 10, 2017 @Lyonel I have been testing this and found although I did get a notification in Service Manager, I didn't get the email notification I was expecting. Let me log a call for this issue and investigate further. Regards Pamela Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now