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Email content - Rich text?


Lyonel
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Hi,

Just a silly question but it is possible in the near future to have the ability to paste images (screenshots) in emails when using the tab from a request?

58d3e3a924905_emailtab.png.7e2ceb5780d5f165f9cf85d4f9758c3a.png

I do appreciate you can attach files, but it simply does not have the same effect on both users and analysts... And consequently our analysts are not following best practices and contact users directly with their personal outlook accounts!

Any feedback would be appreciated as I need to answer to my boss on this one.

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Hi @Lyonel

Just to let you know, we have an idea on a way of potentially improving this and this has been proven against one of the internal apps we are working on. We are now in the discussions on how we could best transfer this to Service Manager and its feasibility. So although I do not have a tangible update for you at present, please be assured this is still something we are investigating and I will endeavor to keep you up-to-date with any developments

Kind Regards

Bob

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