Lyonel Posted March 23, 2017 Share Posted March 23, 2017 Hi, Just a silly question but it is possible in the near future to have the ability to paste images (screenshots) in emails when using the tab from a request? I do appreciate you can attach files, but it simply does not have the same effect on both users and analysts... And consequently our analysts are not following best practices and contact users directly with their personal outlook accounts! Any feedback would be appreciated as I need to answer to my boss on this one. 2 Link to comment Share on other sites More sharing options...
Lyonel Posted April 3, 2017 Author Share Posted April 3, 2017 Could somebody from @Hornbill Support Team have a quick look at this? I am getting growing pressure on this. Thanks! Link to comment Share on other sites More sharing options...
Guest Posted April 4, 2017 Share Posted April 4, 2017 @Lyonel This is something we are discussing internally and I just chased up internally today. Please bear with us Thanks Pamela Link to comment Share on other sites More sharing options...
Lyonel Posted October 16, 2017 Author Share Posted October 16, 2017 Bump @Bob Dickinson as discussed recently, this topic has become a key pain point for most of us here... Link to comment Share on other sites More sharing options...
Guest Posted October 16, 2017 Share Posted October 16, 2017 Thanks @Lyonel , we will discuss this internally and get back to you Link to comment Share on other sites More sharing options...
Guest Posted November 1, 2017 Share Posted November 1, 2017 Hi @Lyonel Just to let you know, we have an idea on a way of potentially improving this and this has been proven against one of the internal apps we are working on. We are now in the discussions on how we could best transfer this to Service Manager and its feasibility. So although I do not have a tangible update for you at present, please be assured this is still something we are investigating and I will endeavor to keep you up-to-date with any developments Kind Regards Bob Link to comment Share on other sites More sharing options...
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