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Found 6 results

  1. Hi guys, Is there any plan to get a menu or something to analysts via the Service Manager app so that they can quickly access reports and dashboards / slideshows? At the moment, you have this really great set of tools but the only way to access them is via the admin URL, which understandably I am not really keen on sharing with all our analysts. I would be fab if they could have access via the normal front-end to the reports and dashboards we (admins / managers) create. Thanks in advance for any feedback!
  2. Hi, Just a silly question but it is possible in the near future to have the ability to paste images (screenshots) in emails when using the tab from a request? I do appreciate you can attach files, but it simply does not have the same effect on both users and analysts... And consequently our analysts are not following best practices and contact users directly with their personal outlook accounts! Any feedback would be appreciated as I need to answer to my boss on this one.
  3. Hi, When creating a new bulletin for a service, it is quite difficult to size properly the image so that the content looks good. Many (if not all) of my colleagues are complaining about this and therefore do not post bulletins. It is not a good excuse I would agree but at the same I cannot blame them. In my opinion (and as discussed with some developers yesterday at the Hornbill Insight 2017 event) a very simple solution to this problem would be: 1. Post an official recommendation on your Wiki or Blog about how to size perfectly an image for bulletins (that would also take into consideration coding of the carousel and how it behaves on resize!) 2. Add a small label on the screen when creating a new bulletin with the recommended size and URL to the recommendation: This should be super quick to do and help us (and many other customers I would think) make the most of bulletins. Also I am pretty sure this has been mentioned a few times on this forum...
  4. Hi, Sorry if the question has already been asked, just could not really find anything in the forum. Would it be possible to "group" analytics objects via a category (filter by drop down list)? At the moment, I have 170 measures setup (95% used, rest is under dev), 119 widgets, 30 reports, etc. The tool is great for that except when it comes to organizing content... I use a naming convention BUT it is still not quite good enough. What would make things a lot easier is to have a field "Category" on which we can filter, as we have for BPMs or PCs. Thanks for your feedback!
  5. Guest

    Human Tasks

    Hi, Can I have a little moan about the design of the Human Tasks, and indeed any activity? 1. The task details are in very small text and get lost among the rest of the information on the panel. 2a. The meta data about the activity is mixed in with the rest of the task and it's hard to focus on what is going on. Can it be separated out below a line or something? 2b. I don't understand the information in the Reminder section. Why is it there? 3. Why is my checklist below the meta data and not up with the task details. It would be good if this was in bigger text too. Many thanks, David
  6. Hi guys, We are testing the document manager app to see if it would work for a Knowledge Base repository. So far, it looks promising but one key thing is still bugging me: the view of documents (HTML pages). Indeed, I personally think there is room for improvement here. Let me show you what I am talking about here: As you can see from the screenshot above, there is a lot of space "wasted" on either side of the document. Also, images within the document are not fully optimized in the sense that we sometimes need to resize the image to make it fit with the text / document. Finally, when printing, images are very blurred: I don't know how much can be done about this or if you have things already in development but here are a few ideas on how to improve user experience, in my humble opinion: You could add a button "View full screen" next to "Details" and "Print" buttons which would hide the bar & title at the top and use 100% of the screen width (as an overlay possibly) When the user clicks on an image, display the image in full size in a "viewer" just like you have on timelines, workspaces, etc. For the print feature, I am not quite sure what can be done... Maybe something like on this forum where you upload an image and then add it to the content. So that when you generate the PDF, you have the source image and therefore a much better DPI? These are just ideas and I am obviously open to suggestions or comments Just trying to make this component as user friendly as possible.
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